Workplace AI- Associate Director

Overview

Senior Principal / Associate Director, Data Science, AI & Analytics – Predictive Ops and Insights

Responsibilities

 

• Define and execute the vision, strategy, and roadmap for AI, data science, and analytics capabilities across Predictive Ops and Insights. 

• Lead the design and implementation of scalable, sustainable, and future-ready technical architectures leveraging the latest advancements in AI and agentic AI. 

• Serve as the senior solution architect for cross-functional initiatives, ensuring seamless integration across platforms and domains. 

• Drive innovation in predictive AI-based operations, including ServiceNow “Now Assist,” and enable descriptive analytics and insights generation on ServiceNow data. 

• Oversee the adoption and optimization of Azure Cloud, Azure ML Services, AWS, and data architecture for global IT Service Management (ITSM) and workplace solutions. 

• Mentor and lead a team of data scientists, AI engineers, and analysts, fostering a culture of technical excellence and continuous learning. 

• Collaborate with business and technology stakeholders to translate business needs into actionable AI and analytics solutions. 

Qualifications

Mandatory Skills & Qualifications: 

• Master’s or PhD in Computer Science, Data Science, Engineering, or related field. 

• 10+ years of experience in data science, artificial intelligence, and analytics, with a proven track record in designing and implementing enterprise-scale AI solutions. 

• Expertise in Python programming, with strong experience in Azure and AWS cloud ecosystems. 

• Strong understanding of the evolving AI landscape, including agentic AI, LLMs, generative AI, and MLOps best practices. 

• Demonstrated experience architecting sustainable, end-to-end technical solutions for complex, global organizations. 

• Proven leadership skills with experience managing and developing high-performing technical teams. 

• Excellent communication and stakeholder management skills, with the ability to influence senior business and technology leaders. 

Good to Have: 

• Experience with ServiceNow IT Operations (ITOps) and domain expertise in IT service management. 

• Vendor management experience, including evaluating, onboarding, and collaborating with AI and analytics technology partners.