Head of Commercial, Australia

About the Role

The Head of Commercial will be a senior member of the Australian team, reporting to the GM Australia and working closely with leaders across Growth, Product, Operations, Clinical and Finance. You’ll own the commercial view of Hims & Hers Australia, using it to determine where we invest, what we change and how we grow.

This is broader than a traditional finance role. Alongside owning our commercial models, planning and forecasting, you’ll tackle questions spanning new treatments, pricing, retention, partnerships and unit economics. You’ll form clear recommendations, work with teams to put them into practice and track whether they deliver the expected result.

What You’ll Be Responsible For

• Own our commercial performance and reporting. Build and maintain a clear view of performance across revenue, acquisition, retention, gross margin and contribution margin. Identify the underlying drivers, surface risks and opportunities, and ensure the Australian leadership team understands the performance of the business.
• Lead planning and forecasting. Own the Australian business model and lead annual planning, reforecasting and scenario modelling in partnership with Group Finance and FP&A. Help leaders understand the commercial implications of different choices and maintain a realistic view of expected performance.
• Guide our investment decisions. Partner with the GM and Australian leadership team to evaluate and prioritise investment across conditions, products, channels and patient segments. Build the commercial case for major decisions and make clear recommendations about where we should deploy resources.
• Own our unit economics. Develop and maintain a detailed view of customer acquisition cost, lifetime value, payback, retention and margins across products, conditions and patient cohorts. Establish clear economic parameters and help teams understand the levers they can influence.
• Improve growth and profitability. Identify opportunities across pricing, packaging, retention, product mix and margin. Partner with Growth to set acquisition targets, understand marginal returns on marketing investment and allocate spend. Work with functional owners to implement opportunities and track whether the expected value is realised.
• Evaluate new opportunities and partnerships. Assess new treatments, conditions, partnerships and business models, and recommend whether and how we should proceed. Lead negotiations with pharmaceutical companies, suppliers and other strategic partners to improve our economics and build sustainable relationships.
• Own important cross-functional problems. Take responsibility for commercial questions that don’t sit neatly within one team. Work across functions to diagnose the problem, determine what needs to be done and drive it through to resolution.
• Build the commercial function as we grow. Develop the processes, tools, operating rhythms and team required to support a larger and more complex Australian business.

About You

Skills & Experience

• You have at least 6 years of experience in a highly analytical environment. Your experience may come from strategy consulting, investment banking, private equity, strategic finance, corporate strategy, or a commercial role in a high-growth consumer, subscription or technology-enabled business.
• You have a substantial track record of solving ambiguous, high-impact commercial problems and turning recommendations into measurable outcomes.
• You are highly analytical and can build and interrogate financial models, identify the variables that matter and use your analysis to make commercial decisions.
• You have a strong understanding of high-growth consumer economics, including customer acquisition cost, lifetime value, retention, payback and contribution margin.
• You’re comfortable moving between long-term business cases and the operational detail behind a specific performance problem.
• You communicate clearly, turn complex analysis into straightforward recommendations and influence effectively without relying on formal authority.
• Healthcare experience is welcome but not required.

Behaviours & Attitudes

• You take responsibility for business outcomes and stay involved beyond the analysis.
• You form a view and make recommendations rather than simply presenting options.
• You’re curious and investigate why something is happening rather than accepting the first explanation.
• You move quickly through ambiguity while maintaining high standards.
• You’re willing to challenge your assumptions and change your mind when the evidence changes.
• You care about building a large, successful and enduring business.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your well-being, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program.