Payments & Accounts Representative

Job Summary:

Processes, monitors, and reconciles payments on accounts receivable.

Job Description:

• Receive payments and allowances from insurance payers and other sources and accurately enter payments, allowances, and account adjustments into the financial system.
• Review accounts for debit and credit balances and route them to the appropriate teams for resolution, including collectors and the refund processing unit.
• Review and process insurance Explanation of Benefits (EOB) statements to ensure payments and adjustments are accurate and properly applied.
• Identify and report recurring insurance payment discrepancies to the supervisor and collaborate with the Managed Care team to investigate and resolve issues.
• Reconcile bank deposits with payments entered into the financial system in a timely manner to maintain accurate financial and account information.
• Enter account adjustments submitted by department associates accurately and promptly.
• Monitor payment activity and account information to identify discrepancies and support accurate accounts receivable management.
• Maintain a high level of accuracy and attention to detail while handling financial and patient account information.
• Work collaboratively with internal departments and payer-related teams to resolve payment and account issues.

What We're Looking For:

• Strong attention to detail and accuracy.
• Ability to work effectively with financial information, account records, and payment data.
• Strong organizational and time-management skills.
• Ability to identify discrepancies, investigate issues, and follow established procedures for resolution.
• Effective communication and collaboration skills.
• Ability to maintain confidentiality when working with patient and financial information.
• Proficiency with computer systems and data entry.
• Previous experience in healthcare revenue cycle, accounts receivable, medical billing, insurance payments, or a related field is preferred.

Compensation Information:

$18.62 - $32.59

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

40

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .