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The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.

Essential Duties & Responsibilities: 

• Set up and maintain customer accounts with accuracy and attention to detail.
• Create and manage service tickets to support customer request and operational needs.
• Set up, maintain, and update customer contracts.
• Perform a high volume of accurate data entry across multiple systems while maintaining data integrity.
• Handle customer inquiries professionally over the phone and demonstrate strong phone communication skills when assisting customers.
• Uphold the integrity and confidentiality of customer and employee information.
• Collaborate effectively with team members to ensure seamless operations.
• Maintain an understanding of customer agreements and billing procedures.
• Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
• Demonstrate a commitment to excellent customer service.
• Participate in special projects and complete other duties as assigned.

Education/Qualification:

• High school diploma or equivalent.
• Ability to type at a speed of at least 50 words per minute.
• Strong proofreading skills.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of office equipment.
• Understanding of clerical procedures and systems, including recordkeeping and filing.
• Ability to work independently and troubleshoot effectively.
• Strong organizational and prioritization skills.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.  

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.