- Salary
- $24+
- Location
- Victorville, CA, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Senior
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Cambrian Homecare, LLC is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled.
We are looking for a Staffing Coordinator for our corporate office in Victorville. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients.
This is not a remote position.
Responsibilities
- Staff scheduling and coordination
- Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
- Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
- Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
- Respond quickly to urgent staffing needs to maintain continuous coverage.
- Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
- Track and document all staffing activities, shift changes, and client/caregiver communications
- Communication and relationship management
- Serve as the primary point of contact between caregivers, clients and the internal team
- Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
- Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
- Build strong relationships with clients and caregivers through consistent follow up and empathy.
- Participate in quality assurance efforts related to caregiver performance and client satisfaction
- Provide regular updates to supervisor on staffing challenges, open cases or client concerns
- Authorization management
- Monitor and analyze service hours regularly to identify underutilized authorizations requiring staffing
- Ensure utilization of agency hours across multiple contracts
- Collaborate with intake team to initiate services for new clients
- Nurture a positive experience for clients and payer sources to ensure continued referrals.
Qualifications
Qualifications:
-
- High school diploma or equivalent
- Strong organizational, multitasking and problem-solving skills
- Effective verbal and written communication
- Strong typing skills
- Ability to handle fast-paced, deadline driven environments
- Capable of handling high call volume
- Proficiency with Microsoft office a plus
- Previous experience in home care or healthcare staffing a plus
- Fluency in both English and Spanish preferred
Job Requirements
- 18+ years old
- US work authorization
- High school diploma or equivalent
- Ability to pass a background check and reference check
- Valid Drivers License and reliable transportation
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
