Oncology Customer Experience Intern

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Career Programs

Job Sub Function:

Non-LDP Intern/Co-Op

Job Category:

Career Program

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

Job Summary

• The Oncology Customer Experience Intern will serve as the dedicated customer engagement resource supporting oncology healthcare professionals across the UAE. Rather than operating as a traditional product sales representative, this role focuses on delivering value beyond the medicine by coordinating stakeholders, facilitating timely patient access, and ensuring an exceptional customer experience throughout the oncology care pathway.

• Working closely with the Senior Product Manager and cross-functional teams including Medical Affairs, Market Access, Diagnostics, Commercial Excellence and Patient Support, the intern will become the primary operational point of contact for oncologists, oncology nurses, pharmacists, pathology laboratories and diagnostic partners.

• The objective of the role is to simplify the customer journey, remove operational barriers, accelerate the pathway from diagnosis to treatment initiation, and generate actionable field insights that improve patient care and organizational effectiveness.

Duties & Responsibilities     
Customer Relationship Management

• Serve as the primary day-to-day point of contact for assigned oncology centres across the UAE

• Build trusted relationships with oncologists, nurses, pharmacists, pathology departments, molecular laboratories and hospital administrators

• Ensure customer questions are directed to the appropriate internal functions with timely follow-up

• Deliver an outstanding customer experience by providing responsive, coordinated support beyond product discussions

Patient Journey & Care Coordination

• Map patient journeys within assigned institutions to identify barriers between diagnosis and treatment initiation

• Support hospitals in improving coordination between treating physicians and diagnostic laboratories

• Facilitate timely communication between hospitals and external testing providers

• Monitor patient pathway milestones and identify opportunities to reduce delays

Diagnostic & Testing Coordination

• Act as liaison between healthcare providers and approved molecular diagnostic partners

• Track testing requests and proactively follow up on outstanding cases

• Support resolution of operational issues impacting molecular testing turnaround times

• Help ensure eligible patients receive appropriate biomarker testing

Field Insights & Business Intelligence

• Capture customer insights on operational challenges, patient journey bottlenecks and unmet needs

• Identify recurring themes affecting diagnosis, testing and treatment initiation

• Share structured field insights with internal teams

• Support continuous improvement projects

Project & Event Support

• Support oncology educational initiatives, advisory boards and customer workshops

• Coordinate logistics with internal stakeholders and healthcare professionals

• Assist with implementation of customer engagement projects

• Maintain accurate documentation within CRM

Compliance

• Operate in accordance with Johnson & Johnson Credo, HCC policies, UAE regulations and Pharmacovigilance requirements

• Report adverse events and product quality complaints

• Ensure all customer interactions remain ethical, compliant and patient-focused

Experience Required

• Bachelor's degree in Business or Life Sciences 

• Recently graduated in 2026 or 2025

• Strong interpersonal and communication skills

• Excellent organizational and project management abilities

• Comfortable interacting with senior healthcare professionals

• Passion for oncology and improving patient care

• Fluent English (Arabic is advantageous)

• UAE driving licence 

 

 

Required Skills:

Customer Centricity, Independent Problem Solving, Organizing, Prioritization, Relationship Building

 

 

Preferred Skills:

Healthcare Environments, Healthcare Industry, Molecular Diagnostics, Oncology