- Location
- New South Wales, St Leonards 8 Herbert St, Australia · Brisbane, Australia · Perth, Australia · Melbourne, Australia
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
Looking for a career change?
Whether you're working in customer service, healthcare administration, hospitality, retail, or leading a team as a Retail Manager, your skills could be the perfect fit for Stryker.
If you're a Retail Manager looking to leverage your leadership, problem-solving, and customer service skills in a new industry, this could be the opportunity you've been looking for.
If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, we'd love to hear from you.
About the Role:
As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.
Your responsibilities will include:
- Managing customer enquiries and providing timely, professional support.
- Assisting with complex requests and escalations.
- Identifying opportunities to improve processes and customer outcomes.
- Building strong relationships with customers and internal stakeholders.
- Sharing knowledge and supporting a positive, high-performing team culture.
Who You Are
You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.
You'll Bring:
- Experience in a customer service or customer-facing environment.
- A passion for delivering outstanding customer experiences.
- Strong problem-solving skills and a proactive mindset.
- The ability to work independently while being a supportive team player.
- A willingness to learn, grow, and embrace feedback.
- Excellent communication and relationship-building skills.
- A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.
Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? We'd love to hear from you. Apply now and join us in helping improve patient outcomes every day.
