Implementation and Quality Manager

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.  Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Implementation and Quality Manager leads the successful onboarding of new AIT clients from start to finish, ensuring a smooth transition and full operational readiness. This role partners closely with cross-functional teams—including operations, brokerage, carriers, and warehouse functions—to align priorities and drive effective execution. The manager also conducts internal audits to evaluate compliance and performance against established standards, helping identify opportunities for improvement. By addressing gaps, implementing corrective actions, and fostering continuous improvement, this role plays a key part in enhancing service quality and delivering a consistent, high-level client experience.

Responsibilities

• Lead the implementation of operational processes, systems (TMS, WMS), and customer onboarding within freight forwarding operation
• Standardize and optimize air, ocean, and ground freight processes to ensure efficiency and consistency across branches
• Conduct internal audits on shipment documentation, customs filings, and service performance
• Lead root cause analysis for service failures (delays, damages, customs holds) and implement corrective/preventive actions
• Train and develop teams on SOPs, compliance requirements, and operational best practices
• Drive continuous improvement initiatives using Lean logistics and process optimization methodologies
• Ensure compliance with international trade regulations, customs requirements (SAT, IMMEX, Annex 24/30), and company SOPs
• Oversee quality standards for import/export documentation (BOL, AWB, commercial invoices, packing lists)
• Support commercial teams by ensuring smooth implementation of new customers and contracts
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education• Bachelor's Degree Business, Management of Information Systems, Quality Analysis, or related degree (required) Experience• 5+ years Business system implementation, process continuity, process improvement, or related experience (required) Knowledge, Skills, and Abilities • Microsoft Office Suite High • Cargo Wise Medium • Power BI Medium • SQL Medium • Process Mapping, Visio High • EDI Medium