Franchise Business Consultant

Empower Brands

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Salary: $90k – $100k
Location: Richmond, VA · Richmond, Virginia, United States
Department: Archadeck Outdoor Living
Experience: 5+ years
Education: Bachelor
Source: Greenhouse

Description

Reports To: Director of Franchise Operations

Travel: Up to 30%

Role Type: Full-time, Exempt

Span of Control: Up to 30 assigned franchise offices

Role Identity

The Franchise Business Coach is the primary trusted advisor to an assigned group of Archadeck franchisees. The FBC exists to help franchisees build profitable businesses aligned with their personal and professional vision, while advancing adoption of the Archadeck system across the network. This is a coaching role. Compliance and financial outcomes are consequences of effective coaching, not substitutes for it. The FBC succeeds when franchisees choose to follow their coach because they trust them and see measurable results in their business.

How Success Is Measured

Accountability is structured across three layers, reflecting the reality that franchisees are independent business owners and outcomes are a shared result.

Influence. Quality of coaching relationships, franchisee trust, and perceived helpfulness, assessed through direct feedback and periodic network input.
Activity and Adoption. Coaching cadence completion, documented franchisee vision plans, field visit completion, and franchisee adoption rates of brand programs including the Archadeck sales process, marketing initiatives, and operational standards.
Outcome. Same store sales growth, profitability trends, and franchisee retention across the assigned group, evaluated in aggregate rather than per franchisee.

Core Responsibilities

Coaching and Relationship Management

Build and maintain high trust coaching relationships with up to 30 franchisees
Conduct monthly documented performance reviews with each franchisee, covering KPI review, action plan progress, and goals for the next period
Facilitate the development and ongoing refinement of each franchisee's personal business vision plan
Serve as a thinking partner to franchisees navigating strategic, operational, and financial decisions

Program Adoption and System Integration

Drive franchisee adoption of Archadeck's sales process, marketing standards, operational procedures, and technology platforms
Deliver coaching moments with franchisees and their staff on topics across all operational processes, bringing other Support Team members into the conversations as neede
Support new franchisees during onboarding and ramp up, including follow up after initial training in Richmond
Interpret system data and benchmarks for each franchisee, translating numbers into clear, actionable next steps
Surface field themes, roadblocks, and opportunities to the Director of Franchise Operations and Brand President

Cross Functional Collaboration

Partner with marketing, design and pricing, drafting, and production teams to coordinate support for franchisees
Advocate for franchisees within the Archadeck corporate structure, balancing franchisee needs with brand standards
Maintain documentation discipline in the CRM to ensure leadership visibility and continuity of support
Uphold ethical standards and protect Archadeck's legal position in all franchisee interactions

Network Engagement and Community

Support franchisee engagement with Archadeck's Cohort program, the stage based peer group structure for shared learning and accountability
Contribute to Cohort programming as a subject matter resource and coaching partner, with potential to co facilitate Cohorts over time
Foster cross franchisee best practice transfer and community within the assigned group
Participate in system wide events including annual conferences, regional meetings, and new franchisee training

Required Qualifications

5+ years of experience as an operator, owner, consultant, or senior leader in a project based B2C business such as home remodeling, home services, residential construction, or a comparable industry.
Demonstrated ability to coach, advise, and influence independent business owners without direct authority
Strong financial literacy, including P&L analysis, pricing, and unit economics
Proven emotional intelligence, including listening, conflict navigation, and the capacity to deliver hard feedback while preserving relationship trust
Excellent verbal and written communication skills
Comfort with CRM tools, KPI dashboards, and data driven coaching
Willingness and ability to travel up to 30 percent of the time
Bachelor's degree preferred; equivalent operating experience considered in lieu of a degree

Preferred Qualifications

Prior franchise network experience as a franchisee, field coach, or corporate operations role in a multi unit brand
Experience designing or delivering training for business owners or multi unit teams
Familiarity with consultative in home sales processes in residential construction or remodeling

Compensation Range:

The estimated compensation range for this position is a base salary of $90,000 to $100,000 annually. Actual compensation for the position is based on a variety of factors, including, but not limited to years of experience, skills, qualifications, and geographic location.

WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Skills

Compliance