COPES Case Manager Trainer

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

This position is responsible for training Case Managers on all areas of Case Management and the CARE Assessment in the ALTCEW Title XIX program. The Case Manager Trainer provides one-on-one training and group trainings. The Case Manager Trainer works closely with the CM III’s and CM Supervisors to identify training and technical assistance needs for the staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Provide orientation and training for new Case Manager team employees.

• Provide CARE Assessment Training to all Case Managers and Case Aides.

• Develop and provide ongoing training on specific case management related topics such as Management Bulletins, Long Term Care Manual, and new or updated program requirements and services.

• Document and track training received by individual employees, as appropriate.

• Provide coaching and feedback to CMII during initial in-home assessments.

• Randomly review client records and provide coaching and feedback on any identified corrections needed and/or areas of improvement.

• Assist in developing tools and processes to ensure new hires maintain compliance with current policies, procedures, and practices.

• Assist CM II in learning and locating necessary community resources.

• Requires travel to see clients in the community and travel between work sites.

• Other duties as assigned

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Master’s degree in behavioral or health sciences and two years of paid on-the-job social service experience; or

• Bachelor’s degree in behavioral or health sciences and three years of paid on-the-job social service experience; or

• Master’s degree or Bachelor’s degree in a field other than behavioral or health sciences, Associates Degree or High School diploma with two years of experience as a Case Manager Trainee and one year experience as Case Manager II.

• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of case management principles and practice, aging and long-term care services, including the Area Agency on Aging service network. Proficient with PowerPoint, Word, and Excel.

• Ability to apply observation and analytical techniques in evaluating situations and formulating conclusions.

• Knowledge of Federal, state, and local codes and regulations pertaining to state funded community based in-home personal care and case management procedures. Knowledge of data analysis methods and program evaluation processes. Demonstrates proficiency in training new case managers to competently use Electronic Assessment (CARE/CAREWEB), Provider One, ACES, Barcode and Exception to Rule.

• Possesses demonstrated skills including initiative, coaching, excellent communication, and documentation skills as well as leadership skills to foster staff development.

• Ability to develop training content and deliver training in a variety of formats to meet the needs of different learning styles.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position provides client services in-office and within the community at large on a occasional to frequent basis.

• Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.

• Some environments may not be ideal in terms of cleanliness or being habitable.

• Occasionally frequent travel between locations is required.

• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.

• Daily use of a computer is required.

• May be required to lift 10 - 20 pounds. 

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $29.26 - $35.65

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS: www.fbhwa.org/careers/perks 

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.