Service Clerk

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Service Clerk

Department: General

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Service Clerks are often the last friendly face a customer sees before leaving the store, and that moment matters. In this role, you'll help customers from the register all the way to their car, keep the store clean and well-stocked, and make sure every visit ends on a positive note.

If you enjoy staying active, love helping people, and take pride in a store that looks and feels great, we'd love to have you on our team.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every interaction a great one

• Package customer purchases and assist customers in transporting them to their mode of transportation

• Bring carts in from the parking lot and cart corrals throughout your shift

• Clean registers, restrooms, the break room, and the backroom, and sweep and mop floors as needed

• Clean the can redemption area and empty recycle bins where applicable

• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and know the location of merchandise in the store and backroom

• Pull product forward on shelves to maintain a full, organized appearance

• Maintain front end supplies including paper and plastic bags, receipt paper, and other necessary items

• Answer customer questions and assist them throughout the store to ensure a great shopping experience

• Assist in all departments as requested within wage and hour guidelines

• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment

• Assist in other areas of the store as needed and take on special projects as assigned

• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines

• Report to work when scheduled and on time

Your Skills

To be successful, you'll need to be able to:

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables

• Perform simple addition and subtraction, copy figures, and count and record accurately

• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing

• Work effectively as part of a team to keep the store clean and customers happy

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Service Managers

Education and Experience

• No education or experience requirements; we will provide all the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation

• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment

• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

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Working Environment

This role keeps you active throughout the store and surrounding exterior areas. You will have regular exposure to noise, temperature extremes, dampness, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.  

Employment is contingent upon the successful completion of a pre employment drug screen.