Corporate and VIP Manager

Job Summary:

About Spark Arena:

Join the team at Spark Arena, Auckland’s premier 12,000-seat venue for sports and entertainment. Since 2007, we’ve hosted the world’s biggest names, delivering unforgettable experiences in a world-class performance space. As part of the Live Nation Group, we specialise in creating dynamic events that captivate audiences. Be part of our passionate team and make your mark in live entertainment!

About the role:

Are you a relationship driven event leader who values creating exceptional experiences? Spark Arena in Auckland is looking for a Corporate & VIP Manager to lead our VIP, Premium Hospitality, ICON Suites and Membership programmes.

In this full time role, you'll oversee the planning and delivery of premium experiences across every show that comes through Spark Arena, from ICON Suites and SKYBOXES to pre show hospitality and the Premium Lounge. You'll manage key client accounts, grow our membership base and work closely with the Head of Business Development to shape new revenue generating hospitality products. It's a role for someone who genuinely loves creating memorable experiences, thrives on relationships and knows how to keep premium guests coming back.

Ready to take ownership of one of Auckland's biggest live entertainment venues? Send through your resume and a cover letter telling us why this role is the right next step for you.

What you’ll be doing: 

• VIP + Premium hospitality delivery: Own the end to end planning and execution of Premium Hospitality across every Spark Arena event, including ICON Suites, SKYBOXES and the Premium Lounge.
• Client management: Handle pre event communications with hospitality clients, from menu selections and dietary needs through to invoicing and general enquiries.
• ICON Suite account management: Build strong relationships with annual suite holders, maximising utilisation and identifying ways to enhance the suite experience.
• Team leadership: Recruit, train and manage the Premium Hospitality casual workforce, briefing them for each event.
• Membership growth: Manage the membership database through Archtics and work with the marketing team to drive sign ups and engagement across all comms channels.
• Commercial support: Assist the Head of Business Development with proposals, venue hire enquiries and initiatives that grow premium revenue.
• Reporting and improvement: Complete post event reporting, spotting opportunities to refine and elevate the hospitality offering.

What you’ll bring:

• Industry experience: A background in event management, hospitality, venue operations or account management.
• Multitasking under pressure: Proven ability to juggle multiple projects and priorities in a fast paced, live event environment.
• Team leadership: Experience leading and motivating teams, including casual or event based staff.
• Commercial acumen: Strong administrative skills, with experience in budgeting, reporting and operational processes.
• Relationship building: A natural ability to build rapport with clients, suite holders and internal stakeholders alike.
• Growth mindset: A knack for spotting opportunities to improve processes, elevate guest experience or drive business growth.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities: 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.