Community Health Worker

Description

• Meaningfully engage with community members at local events, presentations, and tabling opportunities to provide resources and represent FFLC.
• Build and grow relationships with FFLC staff, partners, and community leaders to support programming.
• Support program evaluation by collecting and documenting participant feedback.

• Conduct health-related social needs (HRSN) screenings and assessments in the client’s preferred language (English or Spanish) to determine eligibility for nutrition and food assistance programs.
• Provide comprehensive navigation and case management, including referrals to internal FFLC programs, partner organizations, and external services for housing, employment, and social supports.
• Facilitate enrollment in nutrition education curriculum by gauging interest, scheduling, and following up with eligible participants.
• Deliver informal education regarding available food assistance and related community resources.
• Participate in required HRSN trainings to be prepared to deliver high-quality services to program participants.

• Utilize the UniteUs (Connect Oregon) platform to respond to requests, complete screenings, and  execute referrals to internal and external partners in a timely manner.
• Accurately document and submit service and referral data to ensure appropriate billing, reimbursement, and program tracking.
• Manage sensitive client data and personal health information (PHI) in strict alignment with HIPAA regulations and organizational responsibilities.

• Serve as a resource and peer support for team members by sharing operational experience, institutional knowledge, and support with day-to-day processes.
• Provide frontline feedback to direct supervisor regarding the practical usefulness of program workflows, materials, and resources during direct client interactions.
• Support program goals by actively participating in team meetings, in-office work times, collaborative projects, and outreach assignments.

•  Coordinate closely with Supervisor to ensure appropriate workloads and adequate coverage of assigned tasks
•  This role may include supporting nutrition education by gathering ingredients, preparing simple recipes, and demonstrating the cooking process for program participants
• Actively demonstrate FFLC’s values of compassion, collaboration, and inclusion
• Represent FFLC to the public with knowledge and respect
• Attend mandatory all staff meetings 
• Adhere to applicable FFLC Policies and Procedures
• Participate in staff events as directed by supervisor
•  Perform other duties as assigned by supervisor

• Familiarity with Eugene and Lane County community resources, including housing, transportation, and emergency services to assist low-income populations.
• Ability to take initiative at in-person events to engage community members, share program details, collect contact info, and provide appropriate screenings and follow-up.
• Professional, thoughtful, and respectful verbal and written communication skills; exceptional phone and customer service skills.
• English/Spanish bilingual  preferred. (Spanish proficiency will be assessed to qualify for differential pay).
• Ability to navigate cultural nuances within Lane County’s diverse populations, including Latinx, veteran, and unhoused communities.
• Familiarity with trauma-informed principles and an empathetic understanding of the daily stressors facing people with low or no income.
• Proficient in Microsoft Word, Excel, and Outlook. 
• Familiarity with UniteUs or other case management systems and health-related social needs (HRSN)  services is a plus.
• Adherence to HIPAA laws to protect personal health information.
• Ability to maintain a professional, confidential home office environment for remote work.
• Reliable access to the internet in a private space; must have a personal vehicle to attend events and transport supplies (mileage is reimbursed).
• Ability to collaborate effectively within a multidisciplinary team to coordinate care and meet program goals.
• Receptive to feedback and direction with excellent follow-through; ability to multi-task and work in a fast-paced manner.
• Ability to respond to emails, texts, or phone calls within 2 business days.
• Possess a current Food Handler’s Card (or be willing to obtain one). 
• Experience with community engagement, direct sales, or canvassing.
• Familiarity with FFLC structure, partners, and programs is a plus.
• Community Health Worker (CHW) certification is preferred.

• Continuous speaking and hearing for interactions with coworkers and community members. Continuous clarity of vision at 20 inches or less for normal daily computer tasks,
• Standing 21 to 80% of the workday,
• Sitting while working on office data entry and tasks 51 to 80%,
• Walking, changing positions could include 0 to 50%,
• Carrying could include a range of 0-35 lbs., 
•  Lifting weight will range from 0 to 35 lbs., 
•  Pushing and pulling from 0 to 50 lbs.,
• Reaching and grasping to include overhead up to 0 to 60% of the day,
• Twisting may turn head, twist neck up to 10% of day; will twist upper torso and hips up to 45 degrees up to 10% of the day with/without lifting/holding objects
• Repetitive motion of hands: consistent use of hands for keyboarding and data entry 51 to 80% of the day. 

• Safe driving record, valid Oregon driver’s license, current vehicle insurance and ability to use personal vehicle for FFLC business (mileage is reimbursed).
• Possess a current Food Handler’s Card or willingness to obtain one in the first 2 weeks
• Ability to lift/carry up to 35 lbs. for outreach supplies and event equipment.
• Flexibility to work occasional evenings or weekends.
• All offers for employment are contingent upon a satisfactory background check.
• NOTE: Job descriptions are not intended to be and should not be construed as exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of principal job elements essential for making fair pay decisions about jobs.