Job Category

Casual

FVTC Worksite

Public Safety Training Center (PSTC)

Hours Per Week

11.75

Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

Job Description Summary

This position acts as the Public Safety Training Center (PSTC) Welcome Desk receptionist; greeting customers and students; answering questions and answering the PSTC phone. This position also supports the PSTC Administrative staff by completing projects and tasks as assigned.

Maximum 11.75 hours per week.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position.  Other duties may be required and assigned.

• Answers and directs all incoming calls to the PSTC.
• Provide friendly and efficient customer service to external and internal customers.
• Organizes paper files in accordance with FVTC’s Records Retention Schedule.
• Entry of Adjunct hours into Teams and filing of paper timesheets.
• Entry of Training Evaluations into Qualtrics.
• Assists with the assembly of class materials.
• Maintains job postings for the student bulletin board.

Minimum Qualifications

Education and/or Experience Requirements:

• One year post-secondary education in a related field is required
• One year office experience

Licenses, Certifications, and Other Requirements:

• Basic skills in Microsoft Office (Word, Excel, Outlook) are required.

Work Environment

• Work must be completed in person. 

Work environment may change based upon college needs. 

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems. 
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace. 
• Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items (up to 20lbs).
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means. 
• Other: Depending on the specific requirements of the role additional physical requirements may need to be specified.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE).  In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Range: $20.00 - $20.28 per hour. 
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.  
Note: Internal applicants' wage will be based upon the applicable compensation guidelines. 

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. In this position you will automatically be enrolled in the FICA Alternative Retirement Plan which helps you start save for retirement.  Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training. Additional perks at the Appleton Main Campus include an onsite dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College’s nondiscrimination policy, contact: Rayon Brown - [email protected] (Affirmative Action), [email protected] (sex-based discrimination or harassment), or Dan Squires - [email protected] (Disability related discrimination).