Community and Onboarding Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Community and Onboarding Experience Manager serves as the connective tissue between an employee's first impression and their ongoing daily experience. This role blends critical onboarding operations with hands-on community hospitality, ensuring that new hires feel welcomed from Day 1 and that all employees experience a workplace environment that is engaging, responsive, and operationally seamless.

As the onsite ambassador and remote onboarding facilitator, you will orchestrate the full employee journey, from pre-hire coordination and Day 1 orientations to daily workplace activations and community programming. You will balance high-touch hospitality with behind-the-scenes content management, graphic design, and cross-functional collaboration to create a cohesive, branded, and human-centered employee experience, and act as a connector across teams, ensuring ownership is clear and handoffs are seamless throughout the onboarding journey.

Your day-to-day tasks will include:

Onboarding Program Coordination

• Coordinate all new hire onboarding activities, logistics, and welcome swag distribution across multiple time zones.
• Add new hires to orientation sessions and communication channels, tracking attendance and engagement throughout the onboarding journey.
• Partner with hiring managers and cross-functional teams to ensure all pre-onboarding tasks are completed prior to Day 1.
• Facilitate virtual onboarding sessions and serve as the primary point of contact for new hire questions, logistics, and early-stage troubleshooting.
• Comfortable facilitating live and virtual sessions, presenting to groups, and adapting communication style for different audiences and levels of the organization.
• Monitor and maintain new hire Slack channels to welcome employees, answer questions proactively, and foster early community connections.
• Serve as a voice of the employee and new-hire experience, identifying recurring questions, friction points, and opportunities to improve onboarding, workplace programming, communications, and resources.

Onsite Community & Workplace Experience

• Serve as the primary hospitality anchor onsite, greeting and assisting employees, guests, and vendors while resolving day-to-day workplace needs.
• Build and nurture onsite community by identifying opportunities for connection, belonging, and engagement based on employee needs, workplace rhythms, and business priorities.
• Conduct routine walkthroughs to ensure workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate and execute onsite community programming, employee engagement activations, and event logistics from setup to post-event reset.
• Submit, track, and follow up on workplace service requests and work orders through ticketing systems, collaborating closely with Facilities and AV/IT teams.

Content Management, Communications & Design

• Update and maintain new hire materials including onboarding session calendars, presentation slide decks, and employee-facing resources to ensure accuracy, relevance, and brand consistency.
• Draft and distribute clear, engaging workplace communications regarding events, amenities, building updates, service interruptions, and onboarding announcements.
• Create graphics for employee experience events, promotions, and onboarding materials using design tools such as Canva, Adobe Creative Suite, or Figma.
• Maintain brand consistency across all employee-facing communications, materials, and physical touchpoints.

Operational & Budget Management

• Manage site-level budgets for supplies, amenities, onboarding swag, and small-scale programming while maintaining accurate inventories and site documentation.
• Translate employee feedback, participation trends, and onboarding insights into recommendations and measurable experience improvements.

Required Qualifications

Experience & Skills

• 2+ years of experience in employee onboarding, community management, hospitality, HR operations, or a customer-facing workplace role.
• Strong written and verbal communication skills, with a proven ability to communicate effectively with employees, hiring managers, vendors, and cross-functional partners.
• Demonstrated ability to work independently, identify needs proactively (both onsite and in virtual onboarding contexts), and take ownership of tasks through resolution.
• Excellent organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong graphic design skills with proficiency in design tools such as Canva, Adobe Creative Suite, or Figma.

Technical Competencies

• Proficient in Google Workplace and Microsoft Office Suite.
• Experience with Slack or similar collaboration platforms for community management and new hire engagement.
• Comfortable learning and navigating multiple HR systems, ticketing platforms, visitor management systems, and AI tools.
• Strong attention to detail in content creation, editing, and operational documentation.

Communication & Collaboration

• Strong interpersonal skills and a customer service mindset with a focus on creating positive, human-centered employee experiences.
• Ability to build rapport quickly with diverse stakeholders, including new hires, onsite employees, facilitators, and vendors.
• Strong ability to balance high-touch hospitality with day-to-day operational, administrative, and content management responsibilities.

Preferred Qualifications

• Bachelor's degree in hospitality, business, communications, human resources, or a related field.
• Experience with content management systems (Contentful experience highly preferred).
• Prior experience planning, tracking, and executing employee events, community engagement programs, or training initiatives.
• Experience coordinating vendors, workplace services, or facilities-related activities.
• Familiarity with tracking event participation metrics, collecting employee experience feedback, and analyzing onboarding engagement data.
• Familiarity with HRIS systems (Workday, BambooHR, etc.).
• Previous experience in a fast-paced, high-growth, or remote-first environment.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Phoenix, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.