Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Good to have skills : SD Access Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. The position demands continuous interaction with various teams to uphold seamless infrastructure performance and contribute to a reliable technology environment.

Roles & Responsibilities:
Lead LAN/WLAN current-state assessment and discovery.
Develop and validate LAN/WLAN HLD/LLD.
Design and implement Aruba Switching solutions.
Design and implement Aruba Wireless solutions.
Work with Aruba Central for configuration, monitoring and management.
Support campus LAN/WLAN modernization and technology refresh.
Develop site migration and cutover strategies.
Validate switch, wireless and network configurations.
Support deployment waves and site migrations.
Troubleshoot complex LAN/WLAN issues.
Coordinate with Prisma SD-WAN, NAC/security and infrastructure teams.
Support post-migration validation and stabilization.
Define deployment standards and configuration templates.
Mandatory Skills
Aruba Switching – Mandatory
Aruba Wireless – Mandatory
Aruba Central – Mandatory
Enterprise LAN/WLAN
Routing & Switching
Wireless design and troubleshooting
Network migration
Network deployment

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Good To Have Skills: Experience with SD Access Operations.
- Strong understanding of network protocols, infrastructure components, and service management frameworks.
- Ability to troubleshoot and resolve issues related to network connectivity, performance, and security.
- Familiarity with monitoring tools and incident management systems to track and address infrastructure events.
- Capability to analyze system logs and application behavior to diagnose root causes effectively.

Additional Information:
- The candidate should have minimum 3 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.