US Quality Assurance Director

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Roles and Responsibilities:

Quality Leadership

• Develop and implement site quality strategy aligned with corporate objectives.
• Establish a culture of quality throughout the organization.
• Drive continuous improvement in product quality, process capability, and customer satisfaction.
• Lead quality reviews with executive leadership and customers.

Customer Quality Management

• Serve as executive owner for customer quality performance.
• Lead resolution of major customer concerns and field issues.
• Drive corrective and preventive action programs
• Support customer audits and business reviews
• Establish RMA capability based upon customer’s request

NPI/New Product Introduction

• Participate in NPI and manufacturing readiness review
• Lead quality planning including PFMEA, Control Plan, FAI and inspection requirements
• Identify manufacturing and quality risks before production release
• Ensure quality requirements are properly transferred from customer/design requirements into manufacturing controls.

Operational Quality Excellence

• Leverage WNC’s systems and lessons learned to implement robust quality systems throughout manufacturing operations.
• Drive site quality performance through data analytics and risk-based decision-making.
• Develop programs to reduce defects, scrap, rework, and cost of poor quality.
• Partner with manufacturing and engineering teams to improve process capability and product reliability

Quality Systems & Compliance

• Establish and maintain the site QMS based on ISO 9001 and applicable customer/industry requirements.
• Maintain effectiveness of the Quality Management System.
• Lead internal, customer, and third-party audits.
• Ensure compliance with environmental, health, safety, and ethical business requirements.

Supplier Quality Management

• Establish supplier quality expectations and performance metrics.
• Lead supplier quality improvement initiatives.
• Support sourcing activities by evaluating supplier capabilities and risks.

Talent Development

• Greenfield quality team set-up. Build and develop a high-performing quality organization.
• Coach and mentor quality leaders and technical professionals.
• Establish succession planning and organizational capability development programs

Business Partnership

• Participate in strategic planning and operational reviews.
• Support new business opportunities and customer engagements
• Contribute to site profitability through quality and operational improvements

Skills and Qualifications:

• 10+ years of quality leadership experience in networking products, automotive electronics, industrial electronics, wireless communication products manufacturing, or EMS industries.
• 7+ years of cross-functional team management experience.
  Proven experience serving as a quality leader for high-end customers with recognized customer satisfaction
• Demonstrated outstanding results in quality improvement initiatives.

  Experience in U.S. greenfield factory establishment, overseas site start-up, or large-scale manufacturing plant implementation is preferred.​
• Quality Management Systems
• 8D / RCA / PFMEA / Control Plan / SPC and MSA
• Lean / Six Sigma, Supplier Quality Management, Reliability Engineering
• Risk and Change Management
• Strategic Thinking - ability to translate business objectives into quality strategies
• Customer Focus - strong customer advocacy and relationship management skills
• Operational Excellence - Ability to improve quality, cost, delivery, and efficiency.
• Ability to lead through influence across multiple functions.
  Talent Development
• Influence & Collaboration- track record in building and developing high-performing teams.
• Multi-Cultural Adaptation- ability to manage and collaborate across multiple cultural teams.

• English and Chinese; Spanish is a plus

• Texas, United States

Education

Bachelor - Engineering, Information, Electrical, Mechanical or related science and engineering fields

Work Experience

Language

Skills

Acceptance Sampling, Advanced Product Quality Planning (APQP), Business Process Improvements, Continual Improvement Process, Cross-Functional Collaboration, Employee Performance Evaluations, Escalation Management, Failure Mode and Effects Analysis FMEA, Interdisciplinary Collaboration, Lean Methodologies, Lean Six Sigma (LSS), Motivational Leadership, Operational Excellence, People Management, Process Validation, Project Management, Quality Process Analysis, Resource Deployment, Resource Management, Root Cause Analysis (RCA), Service Improvement Planning, Six Sigma Green Belt Certification, Standard Operating Procedures Development, Statistical Process Control (SPC), Team Leadership