Strategy and Planning Sr Mgr - Retail Store Execution Program Lead

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Administration

Job Description:

Retail Store Strategy & Transformation is responsible for developing and executing growth strategies that strengthen TD Bank's Retail footprint and support long-term business transformation. The team leads strategic initiatives focused on organic growth, enhanced in-store capabilities, and enterprise-wide priorities that improve client and colleague experiences. Acting as a key connector across the organization, Retail Growth & Transformation partners with Retail Distribution leadership, Field Leadership, Finance, AI2, Marketing, Consumer Product, and other stakeholders to translate strategy into execution and deliver measurable business outcomes. Our Strategy & Planning Sr. Manager role will lead execution of our Store Expansion Strategy.

The Strategy and Planning Senior Manager provides a diverse range of analytical research, strategic and/or operational support and acts as the representative of the executive on a broad range of matters as assigned. The position requires a highly effective communicator with expertise in providing decision support and insight to senior leaders, and discreetly managing matters that are both sensitive and highly confidential in nature.

Depth & Scope:

• Conducts research, analysis and prepares briefings, coordinating communication efforts (presentations, media relations and public relations), anticipating and managing both short term and longer term objectives/outcomes/initiatives and maintaining a current understanding of TDBG strategies and direction
• Provides expertise and supports the planning and the decision support process for a broad and diverse portfolio of activities, coordinating with a variety of internal stakeholders on behalf of the executive
• Organizes and participates in management committees and/or similar forums providing necessary research, analysis and recommendations for planning and decision support purposes on behalf of the executive
• Provides the executive with an overview of key management information, discussions and/or business issues in advance of business meetings and events, co-ordinate follow-up on outstanding issues as required
• Develops and maintains strong working relationships with leaders, business heads and partners across the business/function and other corporate functions
• Ensures executive is briefed and prepared in advance of meetings and presentations; agendas and invitees assembled, pre-read material prepared and distributed in consultation with TDBG executives, minutes or previous discussions prepared and distributed
• Reviews/summarizes key discussions and/or business issues in advance
• Identifies issues requiring research or analysis, determines solutions directly or in consultation with relevant functional/business heads, other internal/external groups as necessary, provides meaningful insight/information in response to issues/questions raised
• Supports development and tracking of milestones and other performance management tools and processes - provides summary reports on progress for executive consideration
• Supports preparation and delivery of Board-level related materials, financial analysis, coordinating communication efforts, anticipating and managing short term and longer term business/functional objectives or outcomes
• Maintains strong organizational awareness and a current understanding of TDBG priorities and overall TDBG strategies and direction
• Provides operational support and/or optimize on process improvement s as appropriate
• Provides support to any working groups tasked with deliverables from these activities

Education & Experience:

• Bachelor’s degree or equivalent experience
• 7 + years of experience
• Seasoned professional who can demonstrate relationship management breadth and influence in leading, planning and executing strategic initiatives
• Proven track record for success having demonstrated the ability to take independent action to achieve results
• Demonstrates experience in managing multiple and/or complex issues with a high level of organizational awareness
• Strong relationship, interpersonal, influencing and negotiation skills
• Ability to negotiate and facilitate at multiple levels within the business
• Strong analysis and problem solving skills as well as proven time management and organizational capabilities
• Excellent written and verbal communication skills
• Organizational awareness and understanding of company's programs/polices
• Familiarity with the “Project Management Methodology” having managed or participated in a multitude of projects an asset
• Experience leading large-scale expansion or new-location initiatives with accountability for operational and financial outcomes (Preferred)
• Ability to build and optimize scalable processes that drive consistent and efficient execution (Preferred)
• Demonstrated success aligning talent, leadership, and incentive strategies to support business growth (Preferred)
• Expertise in developing KPIs, performance tracking, and governance routines to measure results and drive accountability (Preferred)
• Strong cross-functional leadership skills with experience managing operational readiness, technology implementation, and workforce planning (Preferred)
• Ability to leverage data and business insights to inform strategic decision-making and future investments (Preferred)

Customer Accountabilities:

• Understands and supports the Bank’s Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

• Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations
• Represents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise
• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Develops and maintains an operating budget, ensuring adherence to budget; may delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
• Provides financial reports and analysis including budget variances to management on a regular basis
• Communicates business strategies, programs and practices – establishes and operates change strategy throughout the organization
• Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD’s scale and operating model
• Ensures TD is a best run, integrated, customer-focused, growth organization
• Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite
• Ensures that the business / function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits
• Successfully completes all required job specific, compliance-related training and ensures team members complete all required training; understands, utilizes and follows compliance/risk and control programs
• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Ensures ongoing compliance with internal / external audit and regulatory requirements; provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings; maintains appropriate records of action plans

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function
• Communicates those goals and objectives to the team
• Builds capability – supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work — advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.