- Location
- Charlotte, North Carolina, United States of America
- Type
- Full-time
- Department
- Retail
- Experience
- 3+ years
- Visa
- Not sponsored
- Source
- Workday
Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Do you hold the line on quality even when it is busy? Can you lead a kitchen team through a high-volume service and still have the team better when the shift ends than when it started?
We are looking for a Culinary Manager who leads from the front. Someone who understands food cost and portion control, coaches their team through the work, and takes genuine ownership of the kitchen's performance. Consistency is not lucky. It is what happens when a leader pays attention.
If you run a tight, proud kitchen, this is where those matter.
WHAT YOU WILL DO
Lead Kitchen Operations
• Supervise the kitchen team in delivering best-in-class culinary experiences every shift
• Coach and develop Team members and drive engagement across the kitchen
• Delegate tasks effectively and follow up to ensure completion and quality
• Manage day-to-day line operations or events execution as assigned
Maintain Culinary Standards
• Select and develop recipes to corporate approval and standardize production for consistent quality
• Establish and maintain presentation techniques and quality standards
• Plan and cost menus for special events and chef-choice occasions
• Ensure proper equipment operation, maintenance, and cleanliness
Manage Costs and Inventory
• Monitor inventory levels and purchase product within budgetary guidelines
• Maintain food and labor costs according to budget, with a solid understanding of COGS
• Oversee safety and sanitation in the kitchen in compliance with all regulations
Contribute to Team Culture
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
• Support the Executive Culinary Manager in building a high-performance kitchen team
• Participate in team development and model the standards expected of all kitchen team members
CORE COMPETENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
• Demonstrates a strong drive to achieve consistent culinary quality and operational results
• Drives tasks to successful completion each shift — no corners cut
• Shows determination in the face of high volume, obstacles, or short-staffed situations
• Sets high standards for own performance and inspires the same in the team
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Ensures every dish that leaves the kitchen meets or exceeds guest expectations
• Uses guest and internal feedback to continuously improve food quality and presentation
• Independently anticipates and adjusts to evolving event and service needs
• Follows up on any culinary feedback to ensure issues are fully resolved
Decision Quality | Making good and timely decisions that keep the organization moving forward.
• Demonstrates good judgment in routine kitchen decisions — prep, production, quality, and staffing
• Makes sound independent decisions in urgent situations such as equipment failures or staffing gaps
• Considers various inputs and trade-offs to arrive at effective decisions during high-volume service
• Uses good judgment about when to act independently and when to escalate an issue to the Executive Culinary Manager
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Communicates clearly and professionally with kitchen team members and venue leadership
• Shares information and production updates with the team in a timely manner
• Listens attentively to the Executive Culinary Manager's direction and translates it into action
• Documents kitchen operations, production notes, and inventory clearly and accurately
QUALIFICATIONS
Minimum 3 years of culinary management experience in a high-volume environment
Culinary degree, professional culinary certification, or equivalent training and experience in a high-volume full-service kitchen and events-driven environment preferred
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let us be real — this is not your typical desk job! Here is what you will need to do to thrive in this role:
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating a fast-paced kitchen environment; this role operates in a high-volume kitchen and requires sustained physical stamina throughout the duration of each shift
Ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance, including food products, equipment, supplies, and delivery transport across multiple levels of the venue
Ability to navigate stairs, ramps, and multi-level areas of the venue when transporting food, coordinating events, or overseeing service delivery
Ability to work in varying temperature environments on a frequent basis, including hot kitchen conditions, walk-in coolers, and freezers
Ability to perform repetitive hand and wrist motions including cutting, stirring, lifting, and operating kitchen equipment throughout the shift
Ability to communicate clearly and effectively in a high-energy venue environment that may include moderate to high levels of background noise
Ability to work in a fast-paced, high-volume environment while maintaining focus, food safety standards, and quality under pressure
Sounds like a fit? We cannot wait to meet with you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
