VRED Knowledge Base and User Experience

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Knowledge & Value Enablement Analyst

Objectives

The contract position offers you:

* A meaningful and rich work experience on a contracted part-time, temporary basis of 12 hours per week through December 18, 2026

* Hybrid work including in-person and virtual events

* Specific job-related experience in content management, knowledge base design, and data management

* A mentor who can offer you their experience, knowledge and guidance throughout your contract

* Opportunities to engage with people at various levels in the organization

* Insights into the various careers available within Sun Life

Opportunity

Role Title: Knowledge & Value Enablement Analyst

The Knowledge & Value Enablement Analyst will join our Technology Foundations & Value Enablement (TFVE) organization supporting the development and enhancement of our knowledge management platform on Confluence. Under supervision and guidance, you will focus on creating user-friendly documentation, organizing information architecture, and designing optimal user experiences for our internal knowledge base. The ideal candidate for this role has creative computing skills with an interest in user experience design and content management systems.

This role also supports the IT Finance team and Planview Portfolio Management by maintaining, validating, and improving the data quality of Planview workspaces and resources to ensure accurate reporting, forecasting, and portfolio governance decisions, furthering value enablement practices in the organization.

Responsibilities

• Design and implement user-friendly information for the TFVE knowledge base on Confluence
• Create engaging, accessible content including templates, guides, and documentation
• Research and apply best practices for knowledge management systems
• Understand how employees interact with and consume information
• Design intuitive navigation structures and content organization systems
• Develop visual elements and interactive components to enhance user engagement
• Assist with content migration and organization from various sources into Confluence or into SharePoint
• Follow Sun Life brand style guides and content standards for consistency
• Test and validate usability of knowledge base resources with end users
• Help maintain and optimize the technical performance of Confluence pages
• Contribute to user feedback collection and analysis to improve the knowledge base experience
• Update and maintain workspace and resource data in Planview
• Verify Planview required fields are completed and conform to established standards.
• Assist IT Finance team members with ad hoc data quality, validation and governance requests

Key Skills

• Familiarity with Confluence or similar platforms
• Experience with design principles and methodologies
• Creative computing skills including web technologies (HTML, CSS, JavaScript)
• Visual design capabilities and attention to detail
• Content organization skills
• Basic understanding of user research methods
• Strong written and verbal communication skills
• Analytical and problem-solving abilities focused on user needs
• Adaptability and willingness to learn new technologies quickly
• Comfort with gathering and incorporating user feedback for iterative improvements

Why Sun Life?

Sun Life offers endless growth opportunities and exciting challenges in the work we do every day.

Our goal is to attract and keep the best people in the industry by empowering our employees to do the right thing for one another and for our Clients. We provide an environment where individual contribution is rewarded and teamwork is encouraged, where objectives are clearly defined and where our core values are always front and center.

Sun Life is based in the vibrant city of Waterford in the sunny South East. Employing over 550 people in the areas of Information Technology, Service Desk Technical Support, and Business & Finance Administration which support Sun Life businesses.

What We Value

Diversity, equity and inclusion

At Sun Life, we're committed to creating an inclusive and respectful environment, where all our people can contribute to their full potential. A diverse workforce with wide perspectives and creative ideas benefits our Clients, our colleagues and the communities where we operate. Our success depends on it.

Recognitions and partnerships

We're routinely recognized as a top employer for our inclusive culture and the work we do to support our communities. Sun Life understands that every company is only as good as its people.

Corporate social responsibility

Sun Life is committed to giving back to the local community and has made huge efforts in raising awareness and funds for local charities.

Salary Range: €37,400 - €50,500

At our company, we are committed to pay transparency and equity. Your actual base salary will be determined based on your unique skills, qualifications, experience, and education. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Job Category:

Client / User Experience Design

Posting End Date:

07/09/2026