Customer Supply Expert (F/M)

Join our Customer Supply Chain team as a Customer Supply Expert and play a key role in ensuring continuity of supply for our strategic customers. By leading customer supply reviews, coordinating critical escalations, assessing supply commitments, and identifying customer-facing supply risks, you will help strengthen customer partnerships and support reliable supply chain performance. Based in Aubagne or Göttingen, you will work closely with customers, Commercial teams, and Supply Chain functions to contribute to better health for more people.

• Conduct strategic customer supply reviews by evaluating account performance trends, discussing supply risks, and coordinating customer-specific follow-up actions to proactively address potential supply issues
• Coordinate customer supply escalations by consolidating recovery plans, aligning status updates, and monitoring action implementation with Supply Chain, Commercial and Customer teams to minimize customer impact
• Prepare customer-specific supply commitment assessments by reviewing supply constraints, customer requirements, service agreements and recovery scenarios to support realistic supply decisions
• Analyze customer-facing supply performance signals, customer feedback and recurring issue patterns, and escalate account-level risks to enable timely intervention by the responsible Supply Chain functions

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, Engineering or a related field, or equivalent professional experience
• Several years of experience in Customer Supply Chain, Supply Chain Operations, Logistics, Customer Service or another customer-facing Supply Chain environment
• Experience supporting customer escalations, managing supply constraints, defining service commitments and coordinating recovery activities within a manufacturing environment
• Strong customer communication and stakeholder management skills, combined with the ability to collaborate effectively across functions
• Structured and solution-oriented working style with strong analytical and problem-solving capabilities
• Fluent English communication skills

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers