Delivery Excellence Leader

Who We Are: (www.credera.com) 

Credera, trading as TA Digital, is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experience and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.

More information is available at www.credera.com. We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.

 

About the Role

The Delivery Excellence Leader will establish and drive a predictable, scalable and commercially disciplined delivery operating model across Credera's Delivery Centre.

The role will provide portfolio-level visibility into delivery health, financial performance, capacity, risks, dependencies and business commitments, working closely with senior Delivery Leaders to identify issues early, challenge performance, drive corrective actions and ensure timely resolution.

This is a strategic governance and enablement role — not a traditional PMO or project management function. The role will act as a trusted partner and constructive challenger to Delivery Leadership, bringing data, insight and cross-functional support to improve delivery outcomes across the organisation.

Key Responsibilities

1. Delivery Governance & Predictability

• Establish and lead a consistent delivery governance framework across the Delivery Centre.
• Drive regular delivery reviews with senior Delivery Leaders across accounts and portfolios.
• Review actual performance against commitments, forecasts and agreed delivery parameters.
• Identify early warning signals and intervene before issues become business or client escalations.
• Challenge delivery assumptions and recovery plans with data and facts.

1. Delivery Performance & Commercial Health

• Monitor key indicators including revenue, margin, utilisation, capacity, staffing, backlog and delivery performance.
• Analyse actuals versus forecast and identify emerging gaps.
• Partner with Delivery Leaders to understand root causes and establish recovery plans.
• Assess the impact of delivery constraints on revenue, margins and client commitments.
• Ensure agreed actions have clear owners, timelines and follow-through.

1. Portfolio Risk & Escalation

• Maintain an enterprise view of delivery risks, dependencies, issues and escalations.
• Create a proactive "no surprises" environment for senior leadership.
• Lead deep dives into projects or accounts showing performance deterioration.
• Drive root-cause analysis and ensure corrective actions address systemic issues rather than symptoms.
• Escalate critical issues with clear business impact, options and recommendations.

1. Cross-functional Delivery Enablement

• Partner closely with RMG, Talent Acquisition, Finance, HR, Architecture, Sales and Business Leaders to resolve delivery constraints.
• Identify dependencies where support functions can directly impact delivery or revenue outcomes.
• Bring the right stakeholders together and drive actions through to closure.
• Translate delivery issues into clear business requirements for support functions.

1. Metrics, Insights & Leadership Reporting

• Define and standardise portfolio-level delivery metrics and health indicators.
• Build leadership dashboards and scorecards providing actionable insights rather than status reporting.
• Establish consistent governance cadence, reporting standards and accountability mechanisms.
• Identify trends and recurring issues across accounts and translate them into improvement priorities.

1. Delivery Excellence & Operating Model

• Identify opportunities to standardise and strengthen delivery practices across the Delivery Centre.
• Build scalable governance mechanisms as Credera's delivery organisation grows.
• Capture and institutionalise delivery best practices.
• Drive continuous improvement in delivery predictability, operational discipline and business outcomes.
• Help evolve the Delivery Centre from project-by-project management toward a more enterprise-like delivery operating model.

1. Leadership & Stakeholder Management

• Act as a senior advisor and constructive challenger to Delivery Leaders.
• Facilitate senior delivery and business reviews and ensure discussions result in decisions and actions.
• Build strong relationships across Delivery, Architecture and corporate/support functions.
• Mentor and enable teams on delivery governance, performance management and risk discipline.

 

Key Requirements:

Must Have

• 15+ years of experience in technology consulting / IT services / digital delivery environments.
• Significant experience in Delivery Governance, Delivery Excellence, Delivery Assurance, Portfolio Management or Delivery Operations.
• Experience governing multiple accounts, projects or delivery portfolios.
• Strong understanding of delivery economics including revenue, margin, utilisation, capacity and forecasting.
• Strong analytical capability and ability to use data to identify delivery risks and performance gaps.
• Proven ability to challenge and influence senior Delivery / Account Leaders.
• Experience managing escalations, risks, dependencies and corrective actions.
• Strong executive communication and facilitation skills.
• Experience operating across geographically distributed delivery teams.

Preferred

• Experience establishing or leading a Delivery Excellence / Delivery Governance CoE.
• Background in large technology services organisations such as Accenture, Deloitte, IBM, Capgemini, Cognizant, TCS, Infosys, Wipro, HCLTech, EPAM etc.
• Solution Architecture / Enterprise Architecture background combined with delivery leadership.
• Experience in large transformation programmes.
• Exposure to delivery dashboards and tools such as JIRA, Azure DevOps, ServiceNow, Power BI etc.
• Experience working across onshore/offshore or global delivery models.