Front Desk Rep.

Description

Front Desk Representative

E/O/E

Position Summary:

Eye Specialty Group is seeking a full-time Front Desk Representative that wants to make a difference. The Front Desk Representative will greet incoming patients with a high level of customer service, promote and represent the practice, manage patient appointment times, collect applicable service fees, field incoming calls and maintain on-going patient rapport throughout the entire patient experience. This position reflects the high level of service and appearance of the office to promote premiere, quality patient care.  

Essential Skills/Responsibilities:

• Greets all incoming patients in a professional, friendly manner via telephone or in-person.
• Fields patient inquires in person, on-line and via telephone in a prompt, professional manner to secure appropriate appointments.
• Educates and promotes the practice, procedures and products to prospective and current patients.
• Oversees patient appointment times using computer software system. 
• Completes insurance verifications. 
• Creates fee tickets for patients; collects co-pays, deductibles, co-insurance, and self-pay amounts before services are rendered.  
• Requests payment for outstanding balances; coordinates appointments accordingly. 
• Provides fee tickets with patient paperwork; submits to designated area for work-up team.
• Enters charges accurately; submits bills to insurance carriers on a daily basis. 
• Posts and reconciles daily payments collected.  
• Submits daily payments/receipts to Revenue Cycle Office Area for processing and deposit.
• Communicates internally with all staff and Physicians regarding Front Desk.
• Communicates externally with patients, family members, vendors, etc. 
• Adheres to HIPAA Compliance plan.
• Completes all compliance training requested by company and required by law.
•  Travels to all clinical locations as needed.
• All other duties as assigned.

Requirements

Job Specifications/Competencies:

Education/Training:

High school diploma or general education degree (GED); OR six months customer service/medical experience and/or training; OR equivalent combination of education and experience.

Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  
• Demonstrated excellence in verbal communication, as well as, written communication.
• Exceptional interpersonal and customer service skills.
• Critical thinking skills for identifying problems and resolutions in a fast-paced environment.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical or complex instructions and deal with several abstract and concrete variables.
• Proficient in common business software; EMR preferred.

Attributes:

• Represents practice in a positive and professional manner.
• Punctual.
• Team Player; willingness to help other staff.
• Attention to detail while multi-tasking.
• Diplomacy and confidentiality with patients and staff.
• Strong work ethic.
• Initiative/Self-Motivation.

Physical Requirements:

• Ability to sit/stand/walk as the job requires for long periods of time, as well as, climb/balance, lift, push/pull and stoop/crouch as needed.
• Corrected or uncorrected visual acuity in at least one eye of 20/40 or better.
• Ability to operate office equipment requiring the use of one hand.
• Ability to work in a moderate noise level clinic.
• Corrected or uncorrected hearing/speaking capacity to enable suitable telephone communication skills.