- Location
- US FL St. Petersburg, United States of America · US MO St. Louis (Corp)
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Source
- Workday
Description
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal resulting in improved retention and client satisfaction. Leverages digital tools, including ChatGPT and other AI-enabled technologies, to enhance provider communication, improve workflow efficiency, support documentation, and identify opportunities to strengthen the overall provider experience.The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.
What You’ll Do:
Proactively contact client after specified time period if product has not been used; resolve any outstanding issues they may have.
Contact client to obtain any missing information in order to successfully process their claim payments.
Assist providers in processing credit card payments.
Reach out to providers who have opted in for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
Promote and assist providers with enrolling in the Zelis ZAPP EDGE solution.
Educate providers on the benefits of the Zelis Provider Portal.
Use ChatGPT and AI tools, where appropriate and in accordance with company policies, to support provider communications, summarize interactions, draft follow-up messaging, streamline research, and improve operational efficiency.
Leverage AI-assisted insights to identify trends, recurring provider questions, and opportunities to improve engagement and retention strategies.
Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy, confidentiality, and responsible use of AI technologies.
INDEPENDENCE/ ACCOUNTABILITY:
Requires minimal daily supervision.
Accountable for day-to-day tasks.
Must have professional manner and respect the confidentiality of provider information.
Ability to manage and prioritize multiple tasks.
Ability to work under pressure and meet deadlines.
Ability to use ChatGPT, AI tools, and other technology resources responsibly and effectively to support daily responsibilities.
PROBLEM SOLVING:
Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion.
Attention to detail and concern for impact is essential.
Ability to apply AI-supported tools, including ChatGPT, to enhance problem-solving, communication, and process efficiency while maintaining accuracy and compliance.
What You'll Bring to Zelis:
HS Diploma & 1-3 yrs
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Demonstrates advanced organizational and documentation skills across multiple concurrent projects.
Communicates effectively with cross-functional teams and stakeholders.
Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies.
Detail-oriented with strong analytical and problem-solving abilities.
Works independently with minimal supervision and contributes actively to team success.
Excellent telephone and client service skills
Has proficiency in tele-sales and marketing techniques yielding increased product usage
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
