QA/QC Inspector

Job Description:

COMPANY DESCRIPTION

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

The QA/QC Inspector is responsible for performing quality inspections, first article inspections, and case-related processing activities associated with incoming inventory and warehouse operations. This role supports the accurate receipt and disposition of parts by verifying compliance with quality standards, documenting inspection results, identifying trends, and collaborating with cross-functional teams to resolve quality concerns. The position also supports continuous improvement initiatives, inventory accuracy, and operation excellence throughout the warehouse.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Perform tasks as directed by the Case Coordinator/QA Lead and QC Manager.
• Assist with and learn the case management process for incoming parts.
• Perform quality inspections on First Article Inspection (FANi) parts, purchase orders, transfer orders, and RMA’s.
• Process, inspect, and document First Article Inspection parts prior to receipt into inventory.
• Interpret blueprints, drawings, specifications, and supporting documentation to verify part accuracy and compliance.
• Collaborate with Customer Service, Branch Operations, Purchasing, Sourcing, and other departments to investigate and resolve quality concerns.
• Communicate quality findings and provide feedback regarding quality holds, nonconforming material, and related issues.
• Monitor recurring quality issues and identify trends for corrective action and continuous improvement opportunities
• Work with warehouse leadership to resolve operational impacts and implement effective solutions
• Assist with recall, quality, warehouse, and warranty inspections within the warehouse as needed.
• Maintain and follow quality and First Article Inspection standard operating procedures for QC and FAIn (SOPs).
• Support continuous improvement efforts by identifying opportunities to improve quality, efficiency, and warehouse processes.
• Maintain a clean, organized, and safe work environment and actively support 5S initiatives.
• Complete reports and documentation as requested.
• Perform other duties and special projects as assigned.

COMPETENCIES

• Proficient in Microsoft Office applications including Outlook, Excel, and Teams.
• Ability to read and interpret blueprints, drawings, specifications, and technical documentation.
• Strong attention to detail and accuracy.
• Ability to collect, analyze, and document inspection data.
• Basic understanding of warehouse inventory and receiving processes.
• Effective verbal and written communication skills.
• Ability to prioritize workload and manage multiple assignments.
• Demonstrated ability to work collaboratively across departments.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently while maintaining productivity and accuracy.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience Required:

• High School diploma or GED.
• Minimum one year of experience in a warehouse environment with parts.
• Proficient computer skills, including Microsoft Office applications.

Job-Specific Knowledge:

• Ability to read and interpret blueprints, drawings, and specifications
• Knowledge of receiving processes and inventory transactions
• Strong communication and teamwork skills

Desired Education/Experience:

• Associate degree
• Experience operating pallet jacks or powered industrial equipment

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Regularly required to use a computer screen and other office equipment. 
• Frequently required to reach with hands and arms.
• Occasionally required to sit; walk and stoop, kneel, crouch, or crawl.
• Must be able to move/lift up to 50 pounds.

Working Conditions

• The noise level in the work environment is usually moderate to low.
• May be exposed to temperature variations based on season.

Hours of Work:

• Normal business hours with occasional overtime
• Overtime / Extended hours may include nights and/or weekends.

WHY WORK FOR US?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment

In addition to a competitive salary, employees are eligible for a competitive benefits package including but not limited to medical, dental, and vision insurance, disability and life insurance programs, 401(k) plan with a company match and additional employer contribution, flexible spending accounts, and paid time off. More details on our benefits can be found on our website at https://careers.itw.com/us/en/benefits .

Compensation Information:

N/A

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.