LMS Administrator

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary

The LMS Administrator serves as the primary system administrator and subject matter expert for the organization's Workday Learning platform. This role is responsible for the configuration, administration, governance, optimization, reporting, and ongoing support of enterprise learning technologies.

The LMS Administrator partners closely with Learning, Talent Management, IT, Operations and business stakeholders to deliver effective learning solutions, maintain data integrity, support compliance requirements, and drive an exceptional learner experience. This position provides advanced Workday Learning administration, reporting and analytics, troubleshooting, learning program deployment, and support for system enhancements, integrations, and continuous improvement initiatives. The role requires extensive knowledge of Workday Learning functionality, learning operations, data management, business processes, and enterprise learning best practices.

Qualifications

Education Required:

• Bachelor’s degree in Informatics, Information Technology, Instructional Design, Education, Business Administration, Human Resources or related fields. • Direct work experience will be considered in lieu of a degree. Work Experience Required:

• 3+ years of direct experience in Learning Management System (LMS) administration.

• Significant experience or certification in using Workday Learning LMS. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Workday Learning certifications highly desired.

• Experience with Workday HRIS and API integrations.

• Experience with Docuware and Sigma to store and analyze data.

• Troubleshooting skills and knowledge of deeper LMS functionalities.

• Preferred certifications are desired and include, but are not limited to: Instructional Design, eLearning development, or print design (e.g., ATD, Articulate, Adobe Captivate), Information Technology (e.g., CompTIA, SQL)

Knowledge, Skills, and Abilities

• Advanced knowledge of Workday Learning administration, including learning assignments, certifications, learning campaigns/engagements, course management, learner audiences, security roles, and learning compliance processes.

• Demonstrated experience administering and optimizing enterprise Learning Management Systems (LMS), including system configuration, user support, reporting, governance, and continuous improvement initiatives.

• Strong understanding of learning technologies and standards, including SCORM, xAPI, online learning content deployment, learning pathways, certifications, and compliance based training programs.

• Experience supporting Workday Learning implementations, system enhancements, tenant testing, release management, data migration, and post-implementation optimization activities.

• Working knowledge of Workday Enterprise Interface Builder (EIB), data imports, mass uploads, integrations, and related data management processes.

• Ability to build, analyze, and maintain reports, dashboards, and learning analytics to support business decisions, compliance requirements, and learning effectiveness measurement.

• Knowledge of HRIS and learning system integrations, with an understanding of APIs, data exchanges, and enterprise system architecture.

• Strong analytical and troubleshooting skills with the ability to identify root causes, resolve complex technical issues, and recommend scalable system solutions.

• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly, develop system documentation, and effectively collaborate with stakeholders at all organizational levels.

• Proven ability to establish and maintain LMS governance standards, administrative procedures, documentation, and quality controls that ensure data integrity and system consistency.

• Experience managing multiple priorities, projects, and system-related initiatives while maintaining accuracy, organization, and attention to detail.

• Self-motivated and highly accountable, with the ability to work independently, exercise sound judgment, and take ownership of system performance and user experience.

• Demonstrated ability to build strong partnerships across Learning & Development, Talent Management, IT, Operations, and business stakeholder groups.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as reporting and data analysis tools such as Workday Reporting, Sigma, Power BI, Tableau, or similar platforms.

• Experience with instructional design and eLearning authoring tools such as Articulate Storyline, Rise, Vyond, Adobe Captivate, or similar solutions is preferred.

• Commitment to continuous learning and staying current on Workday functionality, learning technology trends, industry best practices, and emerging workforce development solutions.

Essential Duties and Responsibilities

Workday Learning Administration & Governance

• Serve as the primary system administrator and subject matter expert for the Workday Learning platform.

• Configure, maintain, and optimize Workday Learning functionality, including learning assignments, certifications, learning campaigns, learner audiences, security roles, business processes, and system settings.

• Establish and maintain LMS governance standards, system documentation, administrative procedures, and quality controls to ensure data integrity, security, compliance, and consistency.

• Evaluate, test, and implement Workday releases, new functionality, and system enhancements to improve organizational learning capabilities and user experience.

• Ensure compliance with organizational, regulatory, and audit requirements related to learning records and training documentation.

Learning Operations & Content Administration

• Administer enterprise learning programs, compliance training, certifications, curricula, learning pathways, and other learning initiatives within Workday Learning.

• Create, publish, update, archive, and maintain instructor-led, virtual, blended, and eLearning content while ensuring accurate course data, metadata, version control, and user accessibility.

• Partner with Learning & Development, Talent Management, IT, Operations and other business stakeholders to deploy and support learning solutions that align with organizational goals and enhance learner engagement.

Reporting, Analytics, & Data Management

• Develop, maintain, and distribute reports, dashboards, and analytics to monitor learning participation, compliance, completion rates, certifications, adoption, and program effectiveness.

• Analyze learning and system data, perform audits, and manage data maintenance activities to ensure accuracy, compliance, and actionable business insights.

System Enhancements, Integrations, & Technical Support

• Identify opportunities to improve learning operations through automation, process improvements, workflow optimization, and system enhancements.

• Support integrations, data exchanges, imports, and maintenance activities between Workday Learning and other enterprise systems, including Workday HCM.

• Serve as the primary escalation point for complex system issues, performing troubleshooting, root cause analysis, and solution implementation in partnership with IT, vendors, and any other business stakeholders.

• Monitor system performance and user experience metrics and recommend improvements that increase efficiency, scalability, and adoption.

Stakeholder Partnership & Project Support

• Consult with stakeholders to understand business requirements and translate learning needs into scalable Workday Learning solutions.

• Provide training, guidance, and support to administrators, managers, instructors, and learners on Workday Learning functionality and best practices.

• Lead or participate in projects related to LMS implementations, upgrades, migrations, enhancements, and continuous improvement initiatives.

• Maintain current knowledge of Workday Learning capabilities, learning technologies, industry trends, and best practices.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.

• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.). Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.

• Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed, up to 10%.

• Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

 Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy