TEMPORARY DIRECTOR OF HOUSING OPERATIONS (6 MONTH TERM)

Description

WHO WE ARE

HomeRise believes that a home has the power to stabilize a person’s life. Built on a simple but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

This is a renewable temporary 6- month position, without benefits.

POSITION OVERVIEW

We are seeking a Director of Property Management who can provide professional management, strategic leadership, and innovation to advance the Property Management (PM) Department as it drives toward the agency’s goal of resident self-sufficiency. We are seeking a seasoned professional with a robust set of skills and experience within a Supportive Housing setting. The ideal candidate will be able to demonstrate best practices within the areas of compliance, property management, vendor relations, and supervisory skills, all of which will support the agency’s mission to support formerly homeless residents in achieving self-sufficiency. The Director of Property Management oversees the operations and budget of HomeRise’s properties, meeting key performance indicators, and will manage the growth of the department through new building rent-ups.

The position reports directly to the Chief of Staff and is a member of the Leadership Team. Additionally, the Director has a strong working relationship with the C-team to develop and implement strategies that support the agency in achieving performance targets for the buildings in the portfolio, meeting customer service goals, and working collaboratively with services to support resident self-sufficiency outcomes. This is an excellent opportunity for an innovative Property Management professional with industry expertise, business vision, and a strong track record with staff development and growth. The Director of Property Management oversees a 130+ employee department and sixteen properties that house over 1,100 individuals and families in San Francisco.

ESSENTIAL FUNCTIONS

Management

• Responsible for the overall operational performance of the organization’s property portfolio.
• Ensure compliance with all rules, regulations, and laws relevant to HomeRise’s housing, affiliates, and third parties. 
• Always ensure adherence to HomeRise’s procurement policy.
• Coordinate and strategize future projects resulting in additional units to the current property portfolio.
• Manage and develop annual budgets totaling approximately $25 million.
• Responsible for ensuring alignment of property performance against budgets.
• Ensure a strong collaborative partnership with Resident Services Leadership.
• Identify and devise strategies for ongoing operational improvements.
• Manage and lead the two Regional Property Directors, the Compliance Manager, and the Facilities Manager.
• Maintain a relentless focus on the drivers of economic occupancy across the portfolio.

Capital Projects

• Manage $850,000 in capital projects at six sites under the Housing Accelerator Fund Breaking the Cycle grant, using the prioritization framework.

Day-to-Day Operations

• Develop and implement policies on building operations and maintenance.
• Monitor occupancy, rent collection, and cost control to ensure the financial stability of properties.
• Ensure all buildings are clean and well maintained and monthly inspections are following protocols; monitor adherence to preventative maintenance schedules.
• Ensure that all safety procedures are followed and working conditions are safe.
• Manage resident relationships and address issues regarding PM services, products, and/or personnel.
• Support the Property Management Supervisors and Occupancy & Compliance team in the development of specific leasing and marketing plans for each property.
• Ensure that site PM staff have a strong collaborative partnership with site resident services staff.
• Manage subsidized units for formerly homeless residents.
• Finish and roll out the draft maintenance workflow.
• Lead weekly site management meetings with prepared agendas and pre-work distributed ahead of time. Ensure site teams hold their own weekly meetings and that Housing Operations staff arrive prepared for monthly site operations meetings with program managers from the Department of Homelessness and Supportive Housing.
• Prepare for and ensure successful compliance monitoring visits from limited partners, California Department of Community Housing and Community Development, San Francisco Department of Homelessness and Supportive Housing, Mayor’s Office of Housing and Community Development, and other funders and regulators in partnership with asset management. 
• Proactively partner with San Francisco Department of Public Health to ensure adequate behavioral health supports and address biohazard habitability issues. 

Financial Reporting

• Prepare weekly, monthly, quarterly, and annual reports in accordance with HomeRise protocols and requirements.
• Prepare/participate in the development of the annual property operating budgets.
• Responsible for ensuring the timely collection and entry of monthly rents into Yardi.
• Ensure all site managers understand, monitor, and approve, and properly code all the expenses for each property.
• Reconciliation of rent ledger records.
• Reconciliation of operating expenses.
• Review outstanding accounts receivable issues.
• Prepare and present the portfolio performance scorecard to the Housing Committee of the Board monthly, and use it as a diagnostic and coaching tool to manage the team. Tabs: Portfolio Grid, Property Financials, Balanced Scorecard, Abatement Dashboard, Recert Tracker, Remediation List, Abatements, and Unit Turnover.

Staff Management and Development

• Recruit, hire, supervise, motivate, and manage and develop the capabilities of the PM team.
• Create a work environment that fosters inter-departmental, outcomes-based teamwork and a mission-driven atmosphere.
• Oversee employee performance reviews and provide ongoing support and feedback to the PM team regarding their job performance.
• Provide strong leadership, clear direction, and ensure accountability within the department.
• Knowledge and experience working within a unionized organization.
• Recruit temps, ensure procurement compliance, and keep sites staffed through the transition so operations hold.

Collaboration with Staff

• Interface with Leadership Team to ensure alignment of program outcomes and PM operations.
• Interface with Finance, Occupancy and Compliance, and Asset Management to ensure that the properties are meeting deliverables, tax credit compliance requirements and are in compliance with all State, Federal, and local funders.
• Ensure collaboration and coordination with Resident Services Department at site and agency level.
• Partner with the Director of Resident Services to lead collaboration meetings with leadership from both teams.
• Serve as a thought partner to the Chief of Staff, the Director of Resident Services, and the Operations Consultant. Support the transfer of property management across the portfolio as asset acquisition timelines are refined. Guide the team through the transition and support their applications to new operators.
• Work with the Operations Consultant to update and finalize the Housing Operations Manual.
• Provide support to the Real Estate Development team in preparation of funding applications and project conceptualization for new developments and recapitalization analyses and funding applications for existing buildings.

Miscellaneous

• Participate in advocacy and fundraising activities related to the agency as appropriate.
• Other duties as assigned.

QUALIFICATIONS

• BS or BA degree in business administration or related field.
• Minimum eight (8) years’ experience within property management including supportive housing, affordable housing, and non-profit management.
• Ability to develop budgets and review financial statements required.
• Strong computer skills including word processing, databases, spreadsheets and a knowledge of Yardi Property Management software.
• High level of organization and the ability to complete complex tasks with minimal supervision.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to provide leadership as member of senior management team.
• Ability to combine macro strategic, policy and planning perspective with attention to details, controls and other micro concerns.
• Highly collaborative and experience managing and coaching direct reports.
• Ability to respond to emergencies at buildings during off hours.
• Experience in all phases of property operations, inclusive of property management functions.
• Experience with complex, highly technical building system applications.
• Knowledge of key liability and legal issues in property management.
• Ability to engage with community and industry organizations.
• Ability to work a varying and flexible schedule.
• Permanent Supportive Housing experience.
• Yardi expertise.

SUPERVISORY RESPONSIBILITY

Two (2) Regional Property Directors, one (1) Compliance Manager, and one (1) Facilities Manager

POSITION DETAIL

• Location: 944 Market Street, 4th Floor - San Francisco, CA 94108
• Status: Renewable Temporary / Exempt; Without Benefits
• Schedule: Generally, Monday through Friday, 9 AM - 5 PM

Reports to: Chief Executive Officer

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.