Sales Associate

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware

experience is a plus but not a requirement as we provide training.

Job Descriptions: Sales Associate

Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

The major responsibilities for this position include:

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Ensure each customer receives outstanding service which follows the S.A.L.E.S process (See Ace S.A.L.E.S. Process and 5 Trademark Behaviors Checklist)     

Maintain awareness of all promotions and advertisements.      

Execute the daily operational, day-to-day goals and priorities assigned by store management  

Assist in the training and development of peers

Actively participate in promoting store wide communication along with opening and closing procedures        

Uphold merchandising and store cleanliness standards. Maintain assigned floor area, clean shelves, front stock, sign and restock merchandise, identify concerns   

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized     

Responsive of safety issues   

Conscious of shoplifting activity      

Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders      

Solicit customers to open an Ace Rewards card    

Answer customers’ questions and provide information on procedures and policies

Skills/Knowledge Requirements, The minimum requirements for this position include:

• Knowledge of retail computer systems, MS Word and Excel a plus.    
• A commitment to service excellence and customer satisfaction       
• Solid team player with excellent interpersonal skills      
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task    
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements, The minimum physical requirements for this position include:   

• Must be able to lift 85 pounds frequently to load and unload customer orders, as needed.       
• Ability to stand for an extended period of time      
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

 Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.