IT Services & Support Technician

Job title:  IT Services & Support Technician 

Location: Dallas, Texas  
Schedule: onsite  

Reports to: IT Service Delivery Manager 
 

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries. 

Customer‑focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support.

Essential Responsibilities: 

End‑User Support 

• Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals 

• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures 

• Technical support on RF scanners, label and network printers. 

• Support end users with software installations, configuration, and general IT inquiries 

Microsoft Infrastructure Support 

• Manage and maintain Active Directory user accounts, groups, and permissions 

• Support Entra ID (Azure AD) identity management tasks 

• Assist with Intune Company Portal device enrollment, compliance, and application deployment 

• Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies 

Networking & Systems 

• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP) 

• Collaborate with network teams to escalate and resolve connectivity problems 

• Support VPN access and remote connectivity tools 

Hardware & Peripheral Support 

• Diagnose and repair issues with laptops, desktops, printers, and other office equipment 

• Perform hardware upgrades, imaging, and device lifecycle management 

• Maintain inventory of IT equipment and assist with asset tracking 

Minimum Qualifications: 

• 3–5 years of experience in an IT support or helpdesk technician role 

• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration 

• Familiarity with networking fundamentals and troubleshooting 

• Hands‑on experience supporting hardware (printers, laptops, desktops) 

• Excellent communication, customer service, and problem‑solving skills 

• Ability to work independently and manage multiple priorities 

Preferred Skills (but not required) 

• Experience with ticketing systems (ServiceNow, Jira, etc.) 

• Basic PowerShell knowledge 

• CompTIA A+, Network+, or Microsoft certifications 

What is in it for you? 

• Medical, dental and vision insurance coverage options that begin on your first day of employment  

• Flexible HSA and FSA options to manage healthcare and dependent care expenses 

• 12 paid holidays 

• 15 vacation days to start  

• 6 personal days 

• Paid leave for jury duty and bereavement 

• 401(k) plan options with immediate company match and full vesting from day one 

• Basic life insurance, short-term and long-term disability coverage for the unexpected  

• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments. 

• A strong flexibility policy making you thrive both in your job and privately 

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.