Description
nSPH Transition Information
New St. Paul’s Hospital: As Providence Health Care prepares for the opening of the New St. Paul's Hospital, some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same, operational requirements may result in adjustments to scheduling, FTE, unit assignment, site or other operational details. Work Hours prior and following to the opening of the New St. Paul's Hospital: Hours: 07:00-19:00, 19:00-07:00 Rotation: Days/Nights Rotating FTE: 1.00
Summary
JOB SUMMARY:Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.Reporting to the Manager, Security Operations or designate, the Dispatcher, Security Operations operates a VOIP telephone switchboard for Providence Health Care and is responsible for monitoring security systems, including CCTV, and dispatching security personnel.
QUALIFICATIONS:Education, Training, and ExperienceGrade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.Skills and Abilities• Ability to keyboard at 45 wpm.• Ability to communicate effectively both verbally and in writing.• Ability to deal effectively with others.• Ability to organize work.• Physical ability to perform the duties of the position.• Ability to operate related equipment.Operates a VOIP telephone switchboard and a computer terminal to answer emergency and non-emergency calls. Determines nature, location, and urgency of call and dispatches relational security officer as necessary in accordance with established policies and procedures.Monitors various duress systems, and intrusion alarm systems, including CCTV security cameras, to identify risk, safety, and security hazards and responds according to established policies and procedures. Notifies appropriate personnel of reported security incidents, alarms and required maintenance needs.Ensures safety of relational security officers through timely status checks. Takes appropriate action when help is required, or an appropriate reply is not received.Prepares daily activity reports and periodic summary reports as required.Provides information, instructions and assistance to the public within scope of authority.Reports communications equipment malfunctions as required. Requests repairs on consoles, paging and related equipment according to established guidelines by methods such as contacting the Service Desk.Performs other related duties as required.
Job Accuracy Posting Flag
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required