- Location
- West Perth - Wellington Street, Australia
- Type
- Full-time
- Department
- Insurance
- Seniority
- Lead
- Closing date
- Today
- Source
- Workday
Description
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We’re looking for a motivated Lead Specialist – Home Claims to join our Insurance division. In this role, you’ll support the Team Leader to guide and coach a team of Home Claims Specialists, ensuring our members receive professional, compassionate, and efficient service when they need it most.
What you’ll be doing
- Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.
- Handle complex home claims, providing tailored support to members throughout the claims lifecycle.
- Deliver high-quality service that balances empathy with operational performance.
- Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.
- Identify opportunities for process improvements to enhance both member experience and claims efficiency.
- Support team performance by providing feedback, insights, and recommendations.
What you’ll bring
- Demonstrated leadership experience within an operational environment.
- Excellent communication skills with the ability to explain complex processes simply and clearly.
- Empathy, resilience, and discretion when supporting members through stressful situations.
- The ability to thrive in a high-volume, fast-paced claims environment.
- Experience in insurance claims handling, ideally within home claims.
- A strong understanding of the home repair industry (highly desirable).
- Certificate IV in General Insurance or equivalent (desirable).
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close COB Monday 28th September 2026.
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