CAREER FAIR AT PACIFIC CENTRE - Style Advisors, Tailors, Operations Specialists, and Luxury Sales Leader

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

CAREER FAIR AT HARRY ROSEN, PACIFIC CENTRE - RSVP TO YOUR NEW CAREER!

Where:

Harry Rosen, Pacific Centre

701 W Georgia St,

Vancouver, BC

V7Y 1G5

When: Tuesday, September 29, 2026 from 11 AM to 5 PM

What: We are currently looking for experienced Style Advisors (Sales Associates), Operations Specialists, Tailors, and Sales Leaders who have a track record of creating exceptional client experiences and productivity/sales results.

Details:

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.  

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Style Advisor (Sales Associate) Job Description:

• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele 
• Demonstrating an interest in fashion, menswear, and luxury   
• Our World-Class luxury brands include Tom Ford, Ralph Lauren, Ermenegildo Zegna, Brunello Cucinelli, Giorgio Armani, Loro Piana, Canali, Hugo Boss, Salvatore Ferragamo and many more!
• Educating clients on the features and benefits of our Sartoria Loyalty program 
• Participating in Merchandising activities and store maintenance. 
• Utilizing the resources provided to conduct new business driving measures and following up with your existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.) 
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales.  

Successful candidates will require: 

• A minimum of 2 years of retail sales experience preferably in a luxury environment 
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in these areas of the retail industry is preferred.
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.   
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities 
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.  
• The ability to work effectively as part of a team  

**Compensation will be comprised of variable commission, variable team bonus and a fixed base salary - the starting average annual income is $50,000 - $70,000. In this role, you can write your own paycheck due to our generous commission and bonus structure!

Operations Specialist Job Description:

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for: 

Sales Support and Customer Service

• Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
• Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
• Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

• Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
• Monitor and ensure compliance with all POS and LP Policies and Standards.
• Review Transaction audit results, identifying needs for both training and improvements.
• Assist with training of all operations and logistics associates.
• Ensure that client information gathering % metrics are consistently achieved.
• Oversee Service desk maintenance and cleanliness.
• Oversee Client lists and e-receipt standards.
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
• Identify, report and troubleshoot common errors/discrepancies.
• Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

• Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
• Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
• Ensure BOPIS operations are completed as required.
   

Logistics & Flex Support

• Support with daily tasks and ad-hoc projects assigned by Operations Leadership
• Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
• Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
• Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
• Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
• Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require: 

• A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
• Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
• A strong service orientation – a demonstrated desire to wow our customers! 
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function 
• The ability to work effectively as part of a team 
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

Tailor Job Description:

We are looking for a Tailor to join our Store team at Pacific Centre. In this role you’ll need:

•  3+ years of knowledge and expertise in tailoring and alterations of luxury menswear garments including: jackets, pants and shirts
• Ability to use and maintain a variety of industrial sewing machines and pressers with 5 or more years of experience
• Your focus on providing exceptional support and service, leading to customer satisfaction   and loyalty
• A goal achiever; working individually and as part of a team to achieve store success.

**Compensation for this role will depend on skills and experiences, with a starting rate of $25.61/hr

Luxury Sales Leader Job Description:

We are looking for a Luxury Sales Leader to join our Store team at Pacific Centre. In this role you’ll: 

Drive Sales

• Ensure KPI’s and top line sales goals are consistently achieved and exceeded
• Assist the Store Leader with execution of Company strategy and sales driving initiatives
• Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention.
• Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency.
• Champion digital sales tools and resources, and achieve digital sales goals
• Plan effective schedules and assist with resource deployment to maximize productivity
• Manage selling costs
• Act as a partner for performance and drive sales growth by actively participating in the sales process

Champion the Customer Experience

• Deliver consistently exceptional customer experience and in-store environment
• Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
• Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs
• Serve as a primary point of contact for client issues and resolutions.
   

Operational Leadership

• Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders.
• Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners.
• Generate ideas and propose strategies to maximize sales opportunities for Events
• Develop and maintain vendor relationships
• Oversee the store meeting and planning calendars
   

Training & Development

• Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained
• Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention
• Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele
• Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging.
• In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams.
• Oversee sales technology usage and ensure team proficiency in these tools
   

Leadership

• Attract, hire and retain the Coaching team and Sellers
• Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
• Drive high-performing teams through SMART goals and accountability
• Identify and nurture high-potential team members for future leadership roles.
• Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company Core Values.

Successful candidates will require: 

• 4+ years of retail experience with senior leadership capacity in managing a store
• Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience) 
• A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team
• Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers.
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) 
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.  
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team 
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values  

**Compensation will be based on skills and experiences, with a starting range of $78,000 - $90,000 base annually, plus bonuses and incentives.

What are the perks of these jobs? 

• Competitive earnings 
• Opportunities to additionally earn monthly and annual Team bonuses 
• Best in industry discounts and special purchase opportunities 
• A comprehensive flexible benefits package 
• Pension and Group RRSP Programs that grow with you  
• A modern, digitally advanced workplace 
• A coach committed to supporting the achievement of your personal career goals 
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 

• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

#INDHIGH #CRF

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.