Customer Service Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Service Engineer

Location(s)

Petaling Jaya

Job Description

Responsibilities

• Performing instrument installation, commissioning & familiarization training at our customer's sites before our application scientists deliver deeper applications training and applications support.
• Providing after-sales service support including preventative instrument maintenance, troubleshooting and repair.
• Coordinating with the local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery.
• Preparing and submitting service and maintenance reports following our standard procedures.
• Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
• Helping our customers with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process. • Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence.

Academic Qualifications:

• Candidate must possess at least Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent.
• At least 5+ year(s) of working experience in field service repair, maintenance and installation related to analytical / life science instruments.
• Good interpersonal & communication skills in both verbal and written.
• Have own transport and willing to travel domestic and within Malaysia.
• Self-motivated, pro-active, analytical and good problem-solving skill in technical.
• Good negotiation skills and high commitment to customer.
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint,