Systems and Database Analyst

4837 E McDowell Rd Phoenix Arizona, 85008,

 

 

 

Position Description:

Supports mission operations by analyzing business processes, building reports, improving data quality, and helping teams use systems and data more effectively across Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. This is an entry-level analyst role designed to support reporting, process improvement, and analytical work across Microsoft, Google, and third-party systems. The role partners with school-based and engineering-focused teams to turn business needs into clear, step-by-step tasks, useful reporting, and practical solutions.

Essential Duties and Responsibilities:

• Supports mission teams by gathering business needs and helping translate them into clear, actionable steps, reports, dashboards, and process improvements.

• Develops and maintains working expertise in organizational systems and databases, supporting day-to-day administration, configuration, data integrity, reporting, analytics, and continuous improvement. Creates, updates, and maintains reports, dashboards, trackers, and recurring analyses to support operational decision-making.

• Partners with school-based staff and engineering-focused teams to understand workflows, identify pain points, and support reporting and operational needs.

• Breaks down complex business or data problems into organized, step-by-step tasks that can be understood and acted on by different teams.

• Communicates clearly with technical and non-technical stakeholders to explain issues, requirements, reporting logic, and proposed solutions.

• Reviews data for completeness, consistency, and accuracy and helps identify and resolve data quality issues.

• Assists with data modeling activities that improve reporting structure, usability, and long-term scalability.

• Supports ad hoc analysis and recurring reporting for school operations, compliance, leadership, and mission teams.

• Documents processes, business rules, report definitions, and system workflows to improve clarity and continuity.

• Assists with testing system changes, validating report outputs, and confirming that changes meet business requirements.

• Help identify trends, gaps, and opportunities in operational data and shares findings in a clear and practical way.

• Supports process improvement efforts by organizing information, clarifying next steps, and helping teams move work forward.

• Maintains flexibility to support a broad range of analyst responsibilities beyond any one system or platform.

• Demonstrates continuous effort to improve operations, streamline work processes, and provide high-quality internal customer service.

• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree preferred in analytics, business, information systems, education technology, computer/information science, or a related field, or equivalent work experience

• 0-2 years of progressive experience in analytics, reporting, business operations, systems support, or a related role

• Strong verbal and written communication skills with the ability to work effectively with technical and non-technical stakeholders

• Strong analytical thinking and problem-solving skills with the ability to break complex issues into clear, step-by-step tasks

• Experience or familiarity with Power BI, Google Sheets, Excel, or similar reporting and analysis tools

• Foundational understanding of data modeling concepts and how data structures support reporting and analytics

• Ability to learn new systems quickly and build functional knowledge in platforms such as Synergy and Synergy Analytics

• Strong attention to detail and commitment to data accuracy, follow-through and follow-up

• Ability to gather requirements, document processes, and support process improvement efforts

• Ability to manage multiple and competing priorities in a fast-paced environment

• Ability to speak and read English proficiently

• Ability to pass a background check, drug screen, and obtain an IVP fingerprint clearance card.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.