- Location
- Sydney · Sydney, Australia Office
- Department
- Customer Service
- Seniority
- Senior
Description
Professional Services Senior Project Manager
Location: Remote (AUS and APAC Time Zone)
Department: Professional Services (PS)
About the Job (YOUR ROLE)
Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realization, and operational efficiency.
Beyond managing high-stakes client engagements, you will serve as an expert in project management within the organization helping to mentor and coach other Project Managers and actively contributing to the development, refinement, and scaling of our PMO governance model, processes, and delivery frameworks.
About You (YOUR IMPACT)
As a Senior Project Manager in our PS Organization, you will drive impact across three core areas: Delivery Excellence, Leadership & Mentorship, and Practice Enablement.
1. Project & Client Delivery Excellence
- Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments.
- Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets.
- Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies.
- Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales, Technical Account Managers), and third-party partners.
- Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives.
2. PMO Governance & Process Optimization
- PMO Governance: Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators.
- Continuous Improvement: Audit project workflows and delivery tools to identify bottlenecks, driving initiatives that enhance operational efficiency, margins, and customer satisfaction.
- Resource & Capacity Planning: Assist in establishing best practices for resource allocation, utilization tracking, and project health reporting across the PS portfolio.
3. Leadership & Mentorship
- Coach & Mentor: Serve as a mentor to associate and mid-level PMs, providing guidance on client management, conflict resolution, scope control, and career growth.
- Thought Leadership: Share best practices, templates, and lessons learned across the team to foster a culture of continuous learning and high performance.
Qualifications & Ideal Profile
Required Qualifications:
- 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization.
- PMP (Project Management Professional) certification
- Proven experience building or scaling PMO governance models supported by AI, standard delivery methodologies, and project health tracking processes.
- Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment.
- Demonstrated experience mentoring, coaching, and developing junior to mid-level project managers.
- Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace.
- Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.
Preferred / Plus Qualifications:
- Technical Background: Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus.
- Additional certifications such as Agile/Scrum (CSM, PMI-ACP), ITIL, or Prosci Change Management.
- Strong financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability).
About the Team (YOUR TEAM)
Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled product expertise and customer experiences, we collaborate with customers to identify and address complex technical challenges, improve operational efficiency, and maximize their investment in Rubrik.
We are 100% focused on customer success, operational excellence, and empowering our team members to grow, lead, and innovate.
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
