Network Provisioning Team Lead - Solution Design

Description

 **Minimum ACTIVE Secret Clearance Required**   

Description

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative. 

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

Position Description

Take the lead in supporting a mission-critical Department of Defense network as the Team Lead for the DCP Solution Design Team. You will guide a team of professionals supporting the DISN Consolidated Provisioning effort in Columbus, Ohio, playing a key role in delivering reliable network services to mission partners.

In this leadership position, you will oversee the day-to-day execution of solution design activities while mentoring team members, coordinating priorities, and ensuring high-quality, timely results throughout the provisioning lifecycle. You will apply your knowledge of order entry, order preparation, solution design, circuit activation, Quality of Service (QoS), commercial leasing, and facilities engineering to help your team navigate complex requirements and successfully move service orders from design through implementation.

You will have the opportunity to combine technical expertise with hands-on leadership by assigning and balancing workloads, reviewing solution designs, resolving challenges, managing escalations, and collaborating directly with government and contractor stakeholders. Your leadership will help streamline provisioning activities, improve service delivery, and ensure accurate and timely release of service orders.

This is an opportunity to make a meaningful impact on the functionality, efficiency, and availability of the DISN network infrastructure, supporting the communications capabilities that Department of Defense mission partners rely on every day.

Requirements

 Essential Functions / Responsibilities: 

• Lead and manage daily Solution Design Team operations, including assigning and prioritizing workloads based on customer priorities, mission impact, service order suspense dates, aging, dependencies, and performance expectations. Coordinate schedules, coverage, leave planning, team rosters, and other administrative requirements to maintain effective staffing and continuity of operations.

• Provide technical leadership across the DISN provisioning lifecycle, maintaining expert knowledge of Solution Design functions and a strong understanding of order entry, order preparation, circuit activation, QoS configuration, commercial leasing, and facilities engineering. Direct the development and implementation of physical and logical network solutions and provide hands-on technical support and backup coverage as needed.

• Oversee the development, review, and maintenance of solution design documentation and service order artifacts, including network path reservations, DoDIN and commercial leased transport, preliminary and final designs, configuration changes, MCLs, CTPs, workprints, schematics, and technical specifications. Ensure designs align with DISA programs, engineering standards, transport requirements, mission objectives, and applicable technical guidance.

• Ensure the quality, accuracy, and timely completion of Solution Design work products by reviewing designs and service orders for technical accuracy, completeness, process compliance, and required QoS information. Ensure orders and dependencies are accurately maintained in government-provided repositories and released within established timelines.

• Identify, manage, and resolve technical and operational impediments, including Engineering Hot List items, Held in Abeyance (HIA) items, capacity constraints, blocked orders, aging work, and network infrastructure issues across classified and non-classified CAN, MAN, and WAN environments. Determine root causes, establish recovery actions, track commitments, and escalate mission-critical issues when necessary.

• Coordinate with government personnel, contractors, customers, carriers, vendors, and cross-functional provisioning teams to define requirements, validate technical solutions, resolve design and administrative issues, and ensure effective handoffs throughout the provisioning lifecycle. Facilitate meetings, engineering reviews, workload reviews, and operational syncs while tracking actions, decisions, priorities, and commitments.

• Monitor team performance and drive continuous improvement by tracking workload, production, backlog, aging, quality trends, schedule adherence, release timeliness, rework, and other operational metrics. Provide status, risk, issue, and performance reporting to DCP leadership and identify recurring defects, process gaps, workflow inefficiencies, and opportunities to improve design quality, cycle time, inventory accuracy, and mission effectiveness.

• Develop and support Solution Design Team personnel while ensuring organizational compliance, including coaching, mentoring, performance feedback, cross-training, onboarding and offboarding, required training and certification tracking, staffing support, interviews, employee development, recognition, and performance discussions. Ensure compliance with applicable safety, security, information protection, worksite access, customer, contract, and organizational requirements, and perform additional duties in support of contract and mission objectives.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties, responsibilities, or activities. Responsibilities may be modified, added, or reassigned as necessary to meet evolving operational, contractual, and mission requirements. 

Requirements 

• Minimum active Secret clearance 
• High School diploma or equivalent, and two (2) years or more of military experience in a communications field or an applicable technical discipline; or two (2) years or more in an accredited technical training program, including four (4) years’ experience in an applicable communication field; or six (6) years’ experience in a communication field or applicable technical discipline. 
• Demonstrated experience performing network solution design, provisioning, network engineering, or closely related technical work, including the ability to interpret and validate technical design documentation, network paths, configuration requirements, and service order dependencies.

Competencies 

• Leadership and Team Development 
• Solution Design and Network Engineering Expertise 
• End-to-End Provisioning Lifecycle Knowledge 
• Ethical Conduct and Accountability 
• Communication and Collaborative Leadership 
• Quality Compliance and Process Discipline 
• Time Management, Prioritization, and Workload Management 
• Problem Solving, Results Orientation, and Continuous Improvement 

Preferred Qualifications 

• Two (2) years previous team lead, shift lead, supervisor, or comparable technical leadership experience. 
• Experience supporting DISA/DISN provisioning and Solution Design processes, systems, customers, or mission partners. 
• Experience developing engineering metrics, quality controls, training plans, standard work, or process improvement initiatives. 

Travel 

Limited travel is expected for this position, less than 10% throughout the year. 

Position Type/Expected Hours of Work 

Full-time position working at least 40 hours per week to meet the needs of the contract hours requirement. The employee must be available to work during DISA core business hours, 6:30 am to 5:30 pm Eastern Standard Time, and is expected to work at least 8 hours a day beginning and ending their workday within the DISA core business hours. After-hours or work in addition to 40 per week may be necessary. 

Physical / Mental Demands 

This position is primarily sedentary and requires prolonged periods of working at a computer, including extensive use of a keyboard and monitor. The role may occasionally require standing, walking, bending, reaching, accessing filing cabinets, and lifting or handling files and other office materials. The position also requires the ability to review, analyze, and interpret detailed information for extended periods while maintaining accuracy, sound judgment, and effective decision-making in a fast-paced, high-pressure environment. 

Work Environment 

This job operates in a professional, secure office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, monitors, and fax machines. Government or ICS-owned equipment and materials will be maintained in a safe and secure location. While working in a remote office capacity, the position requires a safe and ergonomically sound work environment and holds ICS harmless for injury to others at the remote location