- Location
- Budapest, Hungary
- Department
- Customer Service
- Experience
- 1+ years
- Source
- CATS
Description
Position
Job Title: Business Support Specialist – English Fluent
Department: Operations
Primary Location: Budapest, Hungary
Reports To: Account Manager
Employment Type: Full-Time, Hourly
Role Summary
Work closely with the Account Manager and account team as an extension of our client’s trade compliance organization to ensure the legal compliance of all international transactions per our clients established policies and procedures. This is a highly repetitive work.
Primary Job Responsibilities
Functional Requirements and Specific Responsibilities:
Required Knowledge, Skills and Experience
Job Title: Business Support Specialist – English Fluent
Department: Operations
Primary Location: Budapest, Hungary
Reports To: Account Manager
Employment Type: Full-Time, Hourly
Role Summary
Work closely with the Account Manager and account team as an extension of our client’s trade compliance organization to ensure the legal compliance of all international transactions per our clients established policies and procedures. This is a highly repetitive work.
Primary Job Responsibilities
- Responsible for monitoring blocked order queues and the disposition thereof in a timely manner.
- Responsible for monitoring client and Vigilant emails.
- Responsible for the timely escalation of any client issues that you are unable to resolve.
- Responsible for executing daily work per client’s processes and policies.
- Responsible for translating and researching transactions in Cyrillic to assist the team in their decisions as required by the client.
Functional Requirements and Specific Responsibilities:
- Responsible for properly “closing out” your shift and clearly communicating the handoff of incomplete items or issues.
- Responsible for immediately reporting any account access problems.
- Responsible for immediately reporting any account technical issue(s) (i.e. enterprise software, proprietary screening software).
- Attend (on time) and prepare (when necessary) for client and Vigilant meetings.
- Responsible to accept calls and other communications while working on a shift.
- Responsible to report fluctuations in order volumes.
- Responsible for organizing and prioritizing work in a dynamic and complex environment to meet deadlines and daily requirements.
- Responsible to continually learn in a rapidly changing regulatory environment.
- Must adhere to Vigilant Employee Handbook and Vigilant Company policies and procedures.
- Other Duties as Assigned
Required Knowledge, Skills and Experience
- Hungarian Work Permit Required
- Some college education is preferred.
- Professional Experience: Minimum 1 to 3 years of experience in a corporate environment.
- Must have a strong Written & Spoken command of the English language at the business level.
- Attention to detail is an absolute must.
- Ability to work effectively with teams of staff from Vigilant, partners, and clients.
- Strong customer relationship skills.
- Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
- Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
- Ability to communicate (verbally and written) effectively with clients, coworkers, and senior leadership.
- Attention to detail skills required.
- Excellent skills in Microsoft Office, (In particular MS Excel)
- Excellent research skills (Internet Navigation)
Skills
ExcelCompliance
