Front Desk Attendant

PURPOSE:    

Responsible for assisting the patrons, management and supervisory staff while working at the front desk with the purpose of providing quality service for residents and patrons. 

Persons with the classification of Front Desk Attendant may be trained on various aspects of the front desk and customer service based on their qualifications, experience, skills, knowledge & licensure/certifications. 

QUALIFICATIONS: Prefer high school graduate or equivalent. Proficient with computers and computer applications. Prefer at least one year of customer service experience.

EQUIPMENT OPERATED:  Computer, calculator, copier, fax machine, telephone system, cleaning equipment, two-way radio.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works around persons of all ages; exposed to possible injury from bodily fluids, hazardous waste;   may have contact with potentially violent or emotionally distraught persons; routinely lifts objects 10 lbs. or less; occasionally pushes objects 25 lbs. or less; occasionally pulls objects 25 lbs. or less. 

ESSENTIAL FUNCTIONS OF THE POSITION:  For purposes of 42 USC 12101:

Sells and registers patrons for programs and passes; collects fees; dispenses change, receipts, I.D. cards, products, etc.; processes registration forms and pass holder contracts; monitors pass holder check-in (security); Answers phones and provide accurate information; transfers calls to appropriate staff; maintains accurate records and filing system; maintains a safe environment for patrons; interacts with patrons; makes copies and updates flyer rack; makes announcements over public address system; communicates concerns to Manager On-Duty; demonstrates regular and predictable attendance. 

REPORTS TO:  Customer Service Manager

MINIMUM ACCEPTABLE CHARACTERISTICS:  (*indicates developed after employment)

Knowledge of: customer service; *department goals and objectives; *department policies, *procedures and rules; *emergency medical care procedures; public relations; *office practices and procedures; English grammar and spelling; basic math; *workplace safety; *records management; *security; supervision and leading activities; cleaning; *fitness equipment; computers; *basic accounting; *credit card machine operation.

Skill in: communication; cleaning; *leading activities; *use of modern office equipment; *cash handling; use of small equipment; 

Ability to: give instruction and teach; plan, organize, supervise and lead activities; work under stressful conditions and to immediately respond to crisis situations; interpret a variety of instructions in written, oral, picture, or schedule form; define and solve problems; collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; determine material and equipment needs; add, subtract, multiply, and divide whole numbers; complete routine forms; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; maintain confidentiality of restricted information; work alone or in a group setting; cooperate with co-workers on group projects; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; provide outstanding customer service; respond to emergency situations; carry out instructions; to work all types of hours and days (including weekends). 

POSITIONS DIRECTLY SUPERVISED:

None