Housekeeper

Description

Department: Maintenance

Reports To: Director of Maintenance

Status: Non-exempt

Category: Service Worker

Job Summary

Responsible for maintaining a clean and safe environment for residents and staff by performing cleaning duties assigned to apartments, interior and exterior common areas and amenities.

Duties and Responsibilities

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Cleans public areas and resident’s apartments, including bathrooms, kitchens, patios & windows, floors, furniture and common areas.
• Washes windows at reasonable heights through out the community as requested. 
• Keeps utility and storage rooms in clean and orderly condition.
• Disinfects and sterilizes equipment and supplies.
• Knowledge of proper and safe use of cleaning chemicals and supplies. 
• Stocks cleaning cart with supplies.
• Empties wastebaskets, and transports trash and waste to disposal area.
• Ensures with maintenance that trash and dumpster areas are clean.
• Completes maintenance work orders for any maintenance repairs needed.
• Reports resident issues or changes in health or living status promptly.
• Reports potentially unsafe conditions or maintenance related issues promptly to Supervisor.
• May perform other duties as assigned.
• Performs all housekeeping duties including:
• Changing beds.
• Cleaning public restrooms and replenishing supplies as needed
• Sweeping, scrubbing, waxing, and polishing floors; cleaning rugs, carpets, upholstered furniture, and draperies.
• Dusting furniture and equipment.
• Polishing metalwork.
• Washing walls, woodwork, windows, door panels, and sills.
• Performs all laundry duties including:
• Distributing laundered articles and linens.
• Maintains resident laundry areas including mopping floors and washing walls regularly.

Requirements

Minimum Qualifications

• Able to operates cleaning equipment such as: mangle, iron, washer & dryer, brooms, mops, vacuums, etc
• Able to work various schedules and shifts as needed.
• Able to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. 
• Able to print and speak simple sentences in English.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. 
• Able to perform these operations using units of Unites States’ currency and weight measurement, volume, and distance.
• Able to apply common sense understanding to carry out simple one- or two-step instructions. 
• Able to deal with standardized situations with only occasional or no variables.
• Must have submitted and completed a Criminal Background check for unlicensed employees in compliance with state regulation.
• Must provide a medical certification from a licensed healthcare provider confirming that the employee is free from communicable disease including TB in compliance with state regulation at hire and annually thereafter.

Required Behavior

• Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Able to work cooperatively with a group of people to achieve goals and objectives.
• Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.
• Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
• Arrives to work on time.
• Absence and tardiness is minimal.
• Appearance is neat, clean, and according to dress code.
• Observes safety and security procedures.
• Uses equipment and materials properly.
• Demonstrates accuracy and thoroughness in work performed.
• Maintains resident CONFIDENTIALITY to assure resident rights are protected.

Physical Demands

• Physically able to move at least 50 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.