Tier 2 - Support Engineer Production

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD) has become a world leader in Entertainment and Sports (as TNT Sport in the UK & Eurosport in Europe) and continues to grow its portfolio. The Broadcast technology and IT systems for the production and delivery of this portfolio have been designed and built by our teams, to ensure the world class standard for which WBD is known.

Our Teams build, implement, and maintain the broadcast systems and technology that are critical for delivering WBD’s products, while shaping the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air, sports, and online services to reach more audiences on more platforms. Across a global stage we are driving WBD forward on the leading edge of technology

Your new role

In this role you will be responsible for the support of live productions for TNT Sports and Discovery/ Eurosport. We support a number of sport productions such as football, cricket, rugby and cycling.

The role is part of the Broadcast engineering team providing engineering tier 2 (old tier1) support for studios, production and post-production with a keen focus on delivering for our operational and production partners. As part of the wider engineering group, you will work closely with the Tier 1 teams in Chiswick and Paris. Also working with the Tier 2 and Tier 3 (COE) teams to resolve issues and continuously improve the broadcast platforms, as well as being involved in wider projects with leading industry experts.

The role is based in Stockley Park, London working on a shift-based pattern including weekends and occasional nights. Some work on other sites, particularly Chiswick Park, will be required.

The ideal candidate will be an organised and skilled Production Support Engineer, who represents the very best of our Broadcasting Profession.

Key responsabilities

• Ensure delivery of all engineering requirements, alongside other engineering teams.

• Work with Production, to ensure the smooth running of live events.

• Implement ticketing through to resolution, carry out repairs and maintenance.

• Work on team projects as required, assist the Projects team with large scale work.

• Ensure that shared technical documentation is updated, and that good communication is practiced.

• Assist Management and the Lead Broadcast Engineers as required.

• Respond to all stakeholders in a positive, friendly and proactive manner.

• Follow a health & safety culture, with relevant maintenance, and safe operating practices.

Requirements

• Strong understanding of the production engineering environment.

• Strong understanding of the broadcast chain.

• Outstanding troubleshooting skills.

• The ability to fault find from first principles.

• Stays calm, but excels in high pressure and time critical broadcast production environments.

• Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, UHD & HD video, HDR & SDR video, 5.1 & Dolby Atmos audio, Graphics, VR/AR, replay and codecs…)

• Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…)

• Ability to learn and keep up with technical changes, in a constantly changing environment.

• Ability to prioritise.

• Excellent communications and documentation skills.

• Strong team member with self-motivation and consistent customer service understanding the needs of the business.

• An appreciation of project management.

• Working knowledge of health & safety best practice.

The above requirements are desirable but not essential. Candidates with a strong technical background, drive to learn and aptitude, will be considered.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.