Field Engineer

Role Summary:The role requires attending to field calls for Installation or AMC support of servers, networking equipment and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by central despatch team. Once the call is received, Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role. Responsibilities:L1 field supportReceive call from central despatch team with details of device and initial diagnosisContact customer, schedule visit and ascertain requirement of spares if anyGet server logs from customer, if possible, and analyse them for proper diagnosisAttend to the incident and resolve it to the satisfaction of the customerTake customer sign-off after resolution of incidentNormal preventive maintenance activities are also required to be carried out on visits to customer location In case of installation:ensure all required equipment is in place at customer locationVisit the site, complete installation and take customer sign-off Required Skills:MandatoryKnowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipmentServer hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, Motherboard, etc.Server installation, testing, cleaning and troubleshootingKnowledge of RAID configurations and tools used in IBM/HP/Dell serversSystem check-up, on-site setup, tune-up, assessment and diagnostics Installation, repairing or rebuild of Windows server/Linux operating systemsDesirableConfiguration of Firewalls, Routers, Switches and WLAN controllersInstallation, troubleshooting of storage devices.   Experience:  1– 4 yearsMinimum academic qualifications: Diploma in Engineering (3yrs)/B.Tech/B.E. and BCA