Client Advisor

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT? 

Jaeger-LeCoultre is looking for a Sales Associate for our Sydney Boutique. This person has a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. This Sales Associate will also participate in the daily operations of the boutique. 

HOW YOU CAN CONTRIBUTE? 

Sales Achievement & Client Development: 

• Consistently achieve and/or exceed the monthly sales target, as directed by management. 
   
• Cultivate strong client relationships whether in or outside the boutique representing the organization 
   
• Demonstrate ability to proactively bring in new and develop existing clientele 
   
• Develop high watchmaking and bespoke sales 
   
• Ensure each client receives exceptional customer service 
   
• Provide expert product knowledge and Maison history
   
• Assist clients with Customer Service needs, before or after sales 
   
• Maintain brand’s high standards. 

Client Relationship Management 

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives 
   
• Standards of CRM outreach for clientelling, client follow-up is maintained. 
   
• Partnering with Management to develop a plan for clients and prospects. 
   
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available. 
   
• Appropriately resolve client issues/concerns and escalate as needed to Management. 
   
• Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking. 

Boutique Operations 

• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique 
   
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues 
   
• Assist in the merchandising and daily maintenance of displays and back-stock 
   
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit 
   
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) 
   
• Provide support for various commercial projects, including but not limited to boutique renovations, relocations, and business development plans. 
   
• Coordinate and manage ad-hoc projects while adhering to company policies and procedures. 

WHAT ABOUT YOU? 

• 3+ years previous experience in watches or high-value luxury product sales preferred. 
   
• Eagerness to sell and to learn. 
   
• Strong understanding of Customer Service needs and customer priorities. 
   
• Excellent computer skills with SAP exposure is a plus 
   
• Excellent interpersonal and communication skills are required
   
• Self-starter with team-player approach 
   
• Must be available to work retail hours including nights and weekends 

WHY JOIN US? 

People are our best asset. By joining Jaeger-LeCoultre, you are joining the Watchmaker of Watchmakers. A whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. Our Maison has been relentlessly pushing the boundaries of fine watchmaking since 1833. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».