Member Services Associate

Description

For over 40 years, the Central Lincoln County YMCA has been dedicated to improving the quality of life for all. There is not a more exciting, cause-driven organization to belong to, raise a family in, work or volunteer for, or donate. Our connections to our community hold us together, offer support, and give us an important sense of belonging. The CLC YMCA, with an operating budget of over $3M and over 90 staff, is a thriving non-profit organization serving more than 3,800 members and program participants with a range of activities. Emphasizing the four core character development values of caring, honesty, respect, and responsibility, we are committed to strengthening our communities by nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility. We deliver subsidized services to adults and families in need and deserving children of the Central Lincoln County region.

Position Summary:

This position supports the work of the YMCA, a leading nonprofit to strengthen the community. Early mornings, evenings and weekends are a MUST.

Essential Duties and Responsibilities:

• Commits to the YMCA’s mission, vision and values to promote healthy living, social responsibility, and youth development.
• Works with supervisor to create and implement procedures and/or programs and/or curriculum.
• Works with program participants and volunteers to deliver safe, quality programming while adhering to all standards.
• Greets members, answers phones, answers questions, and/or directs members to the correct department supervisors.
• Conducts tours and assists members with registering for membership and programs: Processes member payments and assists with cash handling.
• Promotes YMCA programs and services to existing and potential members and recruits new members.
• Builds effective, authentic relationships with participants and connects participants to the YMCA.
• Monitors facility usage and ensures members and visitors adhere to YMCA rules and core values.
• Ensures the Welcome Center remains clean and organized.
• As a Mandated Reporter, recognizes signs of abuse or neglect and reports to supervisor and the appropriate authorities.

Non-Essential Duties and Responsibilities:

• Performs other tasks and projects as assigned.

Requirements

Physical Requirements:

The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, bend, and lift.
• The employee is also required to use hands and fingers to operate a standard computer keyboard or tablet; use a computer, mouse, printer, and copier; and speak and hear using a telephone.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• The employee will lift and/or move up to 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed at a community campus that serves all people.
• Work is occasionally stressful and requires ability to multi-task, meet deadlines, and successfully cope with the pressures which are related to the position.
• The campus facility is open early mornings, evenings, and weekends and the job may require attendance outside of regular business hours (9am – 5pm).
• The noise level can be all volumes.

Essential Experience and Skill Requirements:

• CPR and First Aid certification required within 60 days of hire.
• Team player, with superb interpersonal skills. An ability to work with co-workers and the public in a positive and friendly manner and resolve conflicts as needed.
• Self-starter with the ability to multi-task, work independently, and adapt to changing circumstances in a fast-paced environment.
• Basic computer skills and ability to learn new software.

Essential Education Requirements:

• High School degree or GED or working towards completion of high school.

Benefits:

• The health and wellness of our staff is paramount, so we foster a culture of healthy living amongst our team and offer a YMCA membership and program discounts.