Hospitality Team Member (Front of House)

Hospitality Team Member

Position Overview

At Chick-fil-A, we are committed to delivering exceptional hospitality and creating memorable experiences for every guest. The Hospitality Team plays a vital role in serving as the face of our restaurant—building genuine connections, anticipating needs, and ensuring every guest feels cared for.

This role is designed for individuals who thrive on interaction, enjoy serving others, and bring energy and positivity to every shift.

Key Responsibilities

• Greet and engage with guests in a warm, friendly, and genuine manner
• Take orders accurately while creating a welcoming and efficient experience
• Deliver meals and assist guests with their needs in the dining room or drive-thru
• Maintain a clean, inviting, and guest-ready environment
• Anticipate guest needs and go above and beyond to exceed expectations
• Work collaboratively with Logistics Team Members to ensure fast and accurate service

What We’re Looking For

• Passion for serving others and creating positive guest experiences
• Strong communication and interpersonal skills
• High energy with a friendly and outgoing personality
• Ability to multitask while maintaining a guest-first mindset
• Team-oriented attitude with a willingness to support others

What You’ll Gain

• Opportunity to develop strong communication and people skills
• Experience in delivering high-level hospitality in a fast-paced environment
• Growth and leadership development opportunities within Chick-fil-A

Position Details

• Location: Front of House (Guest-Facing Role)
• Positions include:
• Order Taking (Front Counter & Drive-Thru)
• Drive Thru Order Fulfillment
• Dining Room Host
• Curbside & Mobile Order Service
• Guest Experience & Table Touching

Why Join Our Team?

At Chick-fil-A, we believe every guest interaction matters. The Hospitality Team sets the tone for the entire experience—creating moments that guests remember long after they leave. If you enjoy connecting with people and making someone’s day better, this is the role for you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.