Sr. Manager, Crisis Mgmt/Comms

The Senior Manager, Crisis Management & Communications is responsible for global crisis readiness, structured response, and strategic communications across real estate, facilities, and capital project operations. This role ensures that DPS can respond decisively, transparently, and consistently to disruptive events impacting people, sites, infrastructure, or major projects. This role plays a critical leadership role in protecting DePuy Synthes reputation by leading crisis preparedness, response, and communications strategies, with high visibility and direct impact on trust, credibility, and business continuity.

This position serves as the enterprise owner for crisis management frameworks and operational communications within Business Operations & Project Delivery, partnering closely with FM, EHS, Security, Legal, and Corporate Communications. 

Scope of Role 

• Enterprise scope: Real Estate, Facilities, and Capital Project Delivery 

• Functional scope: Crisis management, change communications, emergency escalation 

• Geographic reach: Worldwide 

• Authority: Global crisis and communications frameworks; execution via regional and site teams 

Key Responsibilities 

Crisis Management Frameworks 

• Define and maintain global crisis management playbooks, escalation protocols, and governance structures  

• Ensure alignment with enterprise crisis management, business continuity, and security protocols. 

• Clarify roles, decision rights, and escalation paths during incidents. 

Crisis Response & Coordination 

• Support real‑time crisis response by enabling structured decision‑making and information flow. 

• Act as a central coordination point across functions and regions during major incidents. 

• Ensure accurate, timely leadership updates during active events. 

Communications & Change Enablement 

• Own communications strategy for operational changes, major projects, and transformations. 

• Develop executive‑level messaging for disruptions, risks, and change impacts. 

• Support leadership with clear, consistent narratives during uncertainty. 

• Ensure clear, consistent, and compliant communications to internal and external stakeholders during critical events. 

​Preparedness & Continuous Improvement 

• Lead crisis simulations, readiness reviews, and after‑action assessments. 

• Identify gaps in preparedness and drive corrective actions. 

• Track trends in operational disruptions to improve future readiness. 

• Monitor emerging risks, issues, and trends that could escalate into crises and recommend proactive actions. 

Stakeholder Partnership 

• Partner closely with:  

• Facilities Management & FM Risk/Compliance 

• Security, EHS, and Legal 

• Corporate Communications 

• Regional and Site Leadership 

Qualifications 

Education: 

• Bachelor’s degree required in Communications, Public Relations, Journalism, Business, or a related field. 

• Master’s degree (MBA, MA, or equivalent) preferred. 

Experience and Skills: 

Required: 

• 8-10 years of progressive experience in crisis management, communications, corporate affairs, risk management, or related disciplines. 

• Demonstrated experience leading crisis communications or issue management in a complex organization. 

• Strong ability to develop clear, concise messaging under pressure. 

• Experience partnering with senior leaders and influencing decision‑making during high‑stakes situations. 

Preferred: 

• Experience in medical device, healthcare, or other highly regulated industries. 

• Familiarity with enterprise risk management, business continuity, or emergency response programs. 

• Experience leading crisis simulations, tabletop exercises, or preparedness training. 

• Background working in global or matrixed organizations. 

• Strong executive‑level presentation and stakeholder engagement skills. 

• Proven ability to manage multiple priorities in fast‑paced, time‑sensitive environments. 

• Excellent written, verbal, and interpersonal communication skills. 

Core Capabilities 

• Crisis management and escalation design 

• Executive communications and messaging 

• Change management and stakeholder alignment 

• Incident coordination and response discipline 

• Global readiness and preparedness enablement 

Competencies 

• Decisive leadership under pressure 

• Strong executive communication skills 

• Sound judgment in high‑risk situations 

• Ability to lead through influence 

• Structured, disciplined problem solving 

Other: 

• Language: English required. 

• Travel: Up to 10–20%, primarily domestic. 

• Certifications: Crisis management, communications, or risk‑related certifications preferred but not required. 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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