Customer Success Manager, Enterprise

LearnUpon is looking for a Customer Success Manager, Enterprise to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Dublin City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. 

LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform. As we scale, our focus is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.

In this role, you will partner with some of our most important customers to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.

About the role 

The Customer Success Manager is responsible for managing a portfolio of high-value Enterprise customers, ensuring they achieve meaningful outcomes and realize long-term value through LearnUpon.

This role combines consultative engagement, structured success planning, and commercial awareness. You will act as a trusted advisor, leading with curiosity, aligning to customer objectives, and guiding them toward sustained success while identifying opportunities to expand value.

This role is focused on delivering strong outcomes and retention, owning renewal readiness, and expansion opportunities.

What will I be doing?

• Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon.
• Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics.
• Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations.
• Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning.
• Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change.
• Identify expansion opportunities based on customer outcomes and usage to support growth conversations.
• Collaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience.
• Maintain strong operational discipline, including account insights, prioritization, and contributing to initiatives that improve team performance and customer outcomes.

What skills do I need?                                                                                 

• 3–5+ years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS.
• Proven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes.
• A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results.
• Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered.
• Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders.
• Ability to manage competing priorities across a portfolio of customers.
• Sound judgment and problem-solving ability in complex or ambiguous situations.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• Experience in eLearning, EdTech, or Learning Management Systems.
• Familiarity with APIs, integrations, or Single Sign-On (SSO).
• Experience working cross-functionally in a scaled SaaS environment.

Why work with us?

• Competitive salary and company ESOP.
• 25 days’ annual leave and 1 annual wellness day.
• Private health insurance and company pension.
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks paid paternity leave, and coaching support for new parents.
• Clear career progression opportunities — take LearnUpon where you think it can go.
• A collaborative and supportive environment with regular team events.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30-minute call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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