Salesforce Business Analyst - B2B/ Wholesale

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewelry, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality, and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

“Challenges and changes are your motto, and you are fan of the retail world?
Do you enjoy contributing to future-ready Solutions?
Are you looking to implement the latest technologies and build applications that constantly improve our clients and retailers’ lives?
If yes, then apply now!
A customer and service oriented obsessed team is waiting for you to step up and have an impact on our transformation”

CONTEXT
Richemont is looking for a talented Business Analyst to join the Functional Team of the B2B/Wholesale Digital team. The position is located in Lisboa with immediate proximity with the development team.

Our B2B/Wholesale pillar is an integral part of our Group Platform team. You will be joining a dynamic and agile team responsible for the complete refactoring of the B2B landscape. Based on Salesforce and Microsoft technologies with a worldwide, multi-cloud, cross-Maisons scope, we are looking into scaling up our internal capabilities to support our major strategic Luxury New Retail program.
Reporting to the Functional Team Lead and part of the scrum team, as a Salesforce Senior
Business Analyst, you will be accountable for:
• Crafting luxurious, high-quality user experience for group platforms
• Create constructive collaboration and efficiency in a multi-location, multi-technology
development team
• Bringing strong tech added value on the refinement activities
• Your Salesforce background and tech / func mindset will be a strong asset to promote
Salesforce technology best practices and OOTB approach

HOW WILL YOU MAKE AN IMPACT?
• You will be directly in charge of taking best design and analysis choices that
fundamentally impact the services provided to our Maisons, Retailers and end client.
• With your vision and advises you will allow to find the best way to respond to the
business needs according to the Salesforce best practices and the platform best practices
and strategies.
• Monitor, discover and experiment new solutions and technology to solve business and
technical needs.
• Your tech knowledge and expertise will complete the functional expertise of
the team and you will be the intermediary between tech lead, dev team located in
Lisboa and Geneva-based functional team members.

HOW WILL YOU EXPERIENCE SUCESS WITH US?
• Innovation is at the heart of what we do, joining us means being exposed to latest trends
and technologies.
• Solve complex problems and propose innovative solutions related to the Salesforce B2B
and community platform while driving for OOTB solutions and articulate pros/cons of
customizations
. Consult with the Business and Product Owner and Proxy Product Owner to prioritise and shape the product backlog, using Agile practices for prioritisation around business value
. Be responsible for providing with user stories and coaching to define the business-driven acceptance criteria and test cases.
. Excellence is at the heart of everything we do. You will play a pivotal role in a major, multi-Maisons, worldwide new B2B journeys for some of the most prestigious Maisons in the world.

HOW DO WE KEEP YOU SMILING?
. A result-driven and flexible work environment is waiting you here
. Your passion for moving forward and achieving will find the perfect context within the team.
. As you dedicate your energy and time to us within the position, we will dedicate ours to your personal life in full awareness that a Richemont job experience is a balanced experience that provide space for your personal needs.
. Work as part of an Agile team to deliver high quality business analysis
. Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective
PROFIL
. You have relevant education – e.g.,
o Graduated in an Engineering or Business School, master’s degree in digital/web technology, Computer Science or related field.
. And also, these skills:
o Certification in one or more Agile methods and relevant business analysis methods, or Significant SAFE / Agile experience, or an equivalent combination of relevant experience and/or education/training
o Experience in omnichannel-related use cases and retail / wholesale
o Salesforce.com Certifications including such as B2B Commerce Cloud, Community, Sales Cloud, B2C Commerce Cloud, Service Cloud, Marketing Cloud would be a plus.
o Self-starter; ability to operate in a changing environment
o Serving leadership, achieving success with and through other industries
o International experience, with ability to adapt style to different cultures
o Speak fluent English. French will be a plus

YOUR JOURNEY WITH US:
1. If your application is selected, we will reach out to you ASAP for an informal introductory call.
2. The next step from there would be a complete interview with the BA team lead and if there is a match, you will meet B2B key team members and our HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW
https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

#RICHEMONT #REVEALTHEEXCEPTIONNAL
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

#Richemont #WeCraftTheFuture