Senior Parts Advisor

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme
• On-line discount site & life planning services
• Staff & Customer Referral schemes

The Role

The main purpose of a Senior Parts Advisor is to actively make outbound calls to obtain additional sales, offer products and promotions to trade customers and to work closely with other team members and in particularly an external Sales Representative to identify and convert sales growth opportunities

Key Responsibilities & Accountability

• To assist in answering incoming phone calls within our call center at peak times.
• Offer existing customers who call in at least one product from any of our promotions.
• Aim to make a minimum of 50 outbound calls per day to recover any potential lost sales, add link sell opportunities or cross sell aftermarket parts on price led enquiries.
• Annalise sales data to understand what products can be promoted to specific customers.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.
• Assist the parts advisors with complex situations I.E customer querys and look up of parts.
• Cover for the parts Supervisor in his absence.
• Set examples at all times for staff to follow in respect of our core values

Experience and Qualifications

• Motor trade parts experience would be advantageous.
• Computer literate in Microsoft Excel and Word.
• Previous experience using the CDK Drive (Kerridge) system valuable.
• Previous experience using Internet based portals would be beneficial.

Attributes Required

• Be able to work well under pressure.
• An ability to retain training and an enthusiastic approach is vital.
• You must possess a desire to sell and win orders.
• Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.

Location

Matford Way, Exeter

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Hours

Monday to Friday, with Saturday on a rota

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

REQ002694