Customer Service Representative- English Speaking (Relocate to Penang, Malaysia)

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Representative (English) in Penang, Malaysia. In this role, you will be responsible for delivering exceptional customer support through various communication channels, ensuring customer satisfaction and a positive service experience.

Relocation to Penang, Malaysia is required for this position.

Qualifications

• Bachelor’s Degree in any field (minimum requirement).
• English proficiency at C1 level or above (spoken and written).
• Strong communication, interpersonal, and problem-solving skills.
• Customer-oriented mindset with the ability to handle challenging situations professionally.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer literacy and familiarity with customer support tools.
• Willingness to relocate to Penang, Malaysia.
• Fresh graduates are encouraged to apply; prior customer service experience is an advantage.

Preferred Qualifications

• Previous experience in customer service, contact center, BPO, or customer support environments.
• Experience handling international customers is an added advantage.

What We Offer

• Competitive salary package.
• Relocation support (subject to company policy).
• Career growth and development opportunities.
• Comprehensive training and onboarding.

Responsibilities

• Handle customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues and complaints effectively while maintaining high levels of customer satisfaction.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Stay updated on company products, services, and processes to provide accurate support.
• Collaborate with internal teams to ensure efficient issue resolution.