Field Technology Engineer II

Service Center

Position Summary

The Field Technology Engineer II is a highly capable individual contributor within the Field & Center Technology team, responsible for owning the deployment, optimization, and reliability of technology across Caliber Collision’s 1,800+ center locations.

This role goes beyond execution to include end-to-end ownership of key technology domains—driving design input, standardization, and continuous improvement across endpoint platforms, unified communications, digital signage, and enterprise integrations. The Engineer II partners closely with senior engineers, vendors, and cross-functional teams to deliver scalable, resilient solutions that directly impact center performance and uptime.

Key Responsibilities

Field Technology Ownership & Operations

• Own lifecycle management, performance, and reliability of field technologies across assigned domains or regions
• Lead deployment strategy and execution for large-scale rollouts, refresh initiatives, and upgrades
• Act as escalation point for complex field issues and drive root cause resolution
• Ensure consistency and standardization across all center deployments

Endpoint Engineering & Provisioning

• Own management and optimization of Windows 10/11 environments across distributed locations
• Drive endpoint lifecycle strategy including provisioning, patching, and decommissioning
• Lead troubleshooting of advanced OS, application, and configuration issues

Systems Integration & Automation

• Own and drive integrations between ITSM, ERP, and field technology platforms
• Identify, design, and implement automation opportunities to reduce manual effort and improve scalability
• Lead testing, validation, and documentation of integration solutions
• Partner with engineering teams to improve system interoperability

Digital Signage & Center Technology

• Own performance, uptime, and standardization of digital signage platforms
• Drive improvements in deployment methods, monitoring, and supportability
• Act as escalation for complex center-level technology issues

Unified Communications & Collaboration

• Own operational performance of collaboration technologies including Zoom phone, Microsoft Teams Rooms, and other UC platforms
• Lead troubleshooting and resolution of advanced voice, video, and connectivity issues
• Partner with architecture teams on improvements and future-state design

Monitoring, Reporting & Visibility

• Define and enhance monitoring, alerting, and dashboard capabilities
• Analyze trends to proactively address issues and improve system reliability
• Drive visibility into field technology performance and KPIs

Leadership & Continuous Improvement

• Lead documentation efforts, including SOPs, standards, and knowledge sharing
• Drive continuous improvement initiatives across field technology operations
• Partner cross-functionally with operations, infrastructure, and vendor teams

Required Experience & Qualifications

• 3-5 years in IT operations, field services, or systems engineering
• Strong experience with Windows 10/11 in enterprise environments
• Hands-on experience designing and managing Windows Autopilot at scale
• Experience supporting large, distributed environments (multi-site, high volume)
• Experience with ITSM platforms (Ivanti preferred)
• Strong troubleshooting skills across hardware, software, and networking
• Strong Excel and/or data analysis skills
• Proven ability to take ownership and drive outcomes independently

Preferred Qualifications

• Experience leading large-scale deployments or refresh programs
• Strong experience with device lifecycle management at scale
• Exposure to ERP systems and enterprise integrations
• Experience with Power BI or similar reporting tools
• Scripting/automation experience (PowerShell preferred)
• Experience with monitoring and alerting platforms

What This Role Enables

This role ensures Caliber Collision centers operate with highly reliable, standardized, and scalable technology by owning core field technology platforms and driving continuous improvement.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.